Like a personal assistant for government, Gov2Go carefully gathers and presents all the information you need to take timely action. And Ive sent a email and nobody has responded to that either! Benefits should begin May 1. Richmond, VA 23219, Tenants and Landlords - For information about Rent Relief call 1-833-RENT-RELIEF or email rrpsupport@egov.com, Virginia Department of Housing and Community Development. Every time they tell me to call another number. VEC really needs to evaluate how they run things and hire more, better qualified people. Go to the Gov2Go website (web.getgov2go.com) or download the Gov2Go phone app (scroll down to "Get Started" on getgov2go.com). I was just informed that there is a technical error and that it is being worked on. Not sure this is credible anywhere, or what else it may try to do with your information it gleans. 800-827-1000 Hours: Monday through Friday, 8:00 a.m. to 9:00 p.m. I have e little girls 2,6,8.We are STRUGGLING! Please assist, regards Applicants with pending applications (submitted prior to Sunday, May 15) should monitor their email for Gov2Go communications regarding the status of their applications. If you are new to the Virginia Rent Relief Program and have not been awarded assistance prior to Dec. 1, 2021, visit Gov2Goon your computer or download the Gov2Go app on your smartphone. (3) Contact local media to publicize thisyou can begin with taking the message youve written above and cutting it into 5-10 paragraphs for easier reading, then contacting your local newspaper or TV station. Customer Service Phone Service Hours | Monday - Friday, 8:30am - 5pm Our peak contact periods are: 10am - 2pm, and All day Monday, and the day after a holiday If you can, please consider calling outside of those hours to reduce your time on hold. I need my 1099 to do my taxes super bad. VEC, get your sh!t together already!!! They just re-opened a claim I filed Feb. 15; it was closed due to the VEC's errors. In this day in age with chat features, email, etc, there has GOT to be another way. There will be a delay considering the number of applications that are being processed. You can use the Resources or FAQs section of the website. We will be here to help. I need answers and my benefits that I should have already had months ago, especially since working isnt an option since my kids are doing virtual schooling. I have emailed, no response. I tried the live chat also and it just over and over again tells me I entered wrong pin and waiting for an agent that never connects and then it cuts u off. 8:00 a.m. to 7:00 p.m. Obviously cant get through to anyone over the phone and Ive scoured the internet to no avail. How do I get answers about my claim? I have emailed hundreds of times as well. I have no gotten any responses from anyone even after multiple attempts. Ive been calling and calling to update my banking information and it will not let me so what do I need to do? I uploaded my W2 before the deadline ended and now its saying I didnt and it wont let me upload the document because its saying I missed the deadline when I absolutely did not. Hello my name is Donmonique, and I have been on pua for quite a while now up until April 7th which was my 27th week , and I didnt receive my payment for that week, however yet again this week I also didnt receive my normal pay. A landlord cannot proceed with an RRP application without the tenants cooperation. Thanks. No one live answers. Does anyone check on the numbers they put out for the public? Hours: Monday through Friday, Im told I have to call 1-866-832-2363 and speak to customer service to get forms that I need to file to retrieve benefits since Feb. 15. I'm trying to upload my w2s and your "choose" file will not open for me. I applied back on Oct 2020 and was sent all information non mail and started my weekly claims. Hours: Monday through Friday, I have been trying to get through them for the past 3 weeks and the automotive lady keep saying they are busy to call back later. I am seeking to request this be mailed to me there are no prompts on the website that I have been able to locate where I can request this 1099 be mailed to me. I am leaving to the Bahamas tomorrow and have my results but need an official document to attach to my passport so I am let in to the country. Now va wants their money back but I cant get someone on the phone to change it from regular UI to PUI?!? Please login to the Unemployment Offices website to access the statement under your account. Why cant gov2go show whats wrong and allow me to fix it? Employment and Wage Data. You may want to consider the option of visiting an office in the vicinity if safe and feasible. So frustrating! Phone - Like our other channels, our phone lines are staffed 24/7 and now you can text us! I have been trying to log on and no matter what time of day or day I did this, it still did not work! A: Yes. I dont see a place for statements anymore. But then the call gets dropped. But, as we know, it is nearly impossible to get through to customer service. I understand that theyre overloaded with calls, claims, etc.but there are comments on here saying the same exact thing, from last year! The state of the VEC, its processes and support is cruel and unjust. 8:00 a.m. to 9:00 p.m. When would off-peak hours start, Ive been trying to get any action since jun 8th,,6 weeks with nothing, says there is an issue with my claimWhat issue?? To help prevent them, burning before 4pm is prohibited statewide from Feb. 15 - April 30. Taking a 3 day holiday during a pandemic.HOW DO I GET THIS pin GIVE ME A LIVE PERSON. I was. Please check. Find the phone number to call for the help you need. Is the Portsmouth office open? They say they are overworkedpsshhh. 8:05 a.m. to 7:30 p.m. ET eBenefits technical support 800-983-0937 Hours: Monday through Friday, 8:00 a.m. to 8:00 p.m. Thank you. What more can I do? I understand you have more claims filed like in a 6 yr period and are trying to catch up. I cant get a live person on the phone. So called in for the weekend said I could not report any jobs cause whatever the reason was this time. Couldn't access the app or gov2go online so I misunderstood a question when I went to certify my LAW so now I'm out $1800. Never received and payments as of yet. I registered and when it has let me log on, it kicks me out! Frustrated and disappointed would be an understatement. The staffers on the other line are over-worked and are doing everything they can to help all of the people that are contacting them. I have not received a dime, I have not been able to file any weeks, the website chat is always busy and they kick you off the site without allowing you to wait. I would gladly wait in the phone queue, until somebody can pick up the phone; however, the only options available are to hear the details about my claim, or to hang up and leave. I deleted the app. I moved from Virginia to Florida had updated my mailing address and have received mail from VEC at this address. An updated, secure, and user-friendly portal known as Gov2Go allows you to access the Rent Relief Program on virtually any web-enabled device." Kayla Thompson said she got approved last summer,. ET, 855-784-8838 8:00 a.m. to 5:00 p.m. !surviving off free school foods through the week. I can understand your situation. Got locked out my old email that was linked to my gov2go phone is off as well and do not have any recovery ones. I am a single parent and have always held a job and provided for my family with no help from the government. Contact Virginia.gov But I feel it is lacking in some parts. He has zero income and were about to lose our home. I could hear 3 voices having a conversation and they were using curse words more reason for me to believe I was just scammed out of my personal information. I guess i should petition the court? stop adding a political twist to this. All outstanding applications that did not meet the state and federal eligibility criteria will not receive payment. I was told by a rep this is a recurring issue. I have been trying to reach a person for MONTHS. Thx. Hours: Monday through Friday, 1 (866) 832-2363, and they tell me to call one of the other two numbers. NO RESPONSE. ET, 888-385-0235 How do I request a 1099 be mailed to my address. I did everything I was supposed to and vrs accepted claims. Just sickening. Please check the status online. Also cant reach a live person no matter how much I call backThey need to get rid of the pin requirement and go back to just SSN. I cant get a live person on the phone and Im about to lose everything I own. They employer has called them with me on the line every day for two weeks begging them to please put him in contact with someone so he can verify I worked for him for over a year but he has been told that they have to wait for the faxes and have, now, no way to tell him or me an ETA on process time for received faxes if they received them. Ive been calling every number I can find since a year ago and still havent been able to get a single person on the phone. Im unable to work for medical reasons. Can you please give me a number or tell when will i be getting my approved PUA money. Have you followed up? 866-832-2363 is not working AT ALL. Please refer to the Landlord User Guide to proceed with your application submission. You are providing false info to people. Ive even tried the new live chat feature on their websitewhich doesnt work either bc it never connects you to anyone. No answers, no response, no nothing. w-2 and ID , oh dont forget a utility bill. Even if it is frustrating to wait so long, please be polite to the person you get connected to. I lost my job sept 29 & applied a couple days after. The system is completely broken. By checking the box below, I understand you may use an automatic telephone dialing system, pre-recorded voice message, text message or via email to contact me and you can use any of the telephone numbers I have provided above. Who did you vote for? What are we supposed to do?! Federal government websites often end in .gov or .mil. They have no idea , they are makin educated guesses Ive been tryin since July and have been told it will be in ur act thurs or fri of this week , flat out lie. Hello Sam, I was receiving deposits in my checking account my unemployment but since I applied for PUA, PEUC or LWA, In Gov2Go it just no info at all. I call Virginia Customer Relations and live chat and dont get any help but call customer care or I sent it to my supervisor. Now, I havent gotten a check in 4 months, only got a few prior. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. Please dont send me that 866-832-2363 number- all that does is hang up on people. PLEASE CORRECT THIS SO I DO NOT HAVE THIS PROBLEM THIS SUNDAY. The VEC was just settled a lawsuit in May in 2021 for failure to my out 92,000 in benefits. You can do so online without anybodys help. No further action is required from you at this time. It will be returned to the applicant with guidance to make corrections. Hours: Monday through Friday, Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Hours: Monday through Friday, What can I do to actually speak with someone or how can I get this pin ?! Please show me where you can go online to get a statement. I could hear them perfectly and it didnt sound like a professional place of work. The VEC is now offering a way to schedule a 20-minute phone call with the agency to discuss unemployment benefit issues. I am trying to get SNAP for me and my children and I need the summary of beef its and I have been trying to call and get through for a month now. That might not be possible due to the high call volume. Local office said I need to make a website online but only gave me the actual website where it has no info where to make that appointment for the office near me. We should make clear that the only time funds would be sent by mail is at the request of the landlord. But now it's your turn to connect with us. Today I checked in the Montana Voter Page which is perfectly fine. Are you sure this isnt a Youngkin thing? HELP!!! Landlords will provide their tenants contact information (i.e. There are NO answers to much of anything on their websiteespecially anything related to your personal claim status. To PUI?! to upload my w2s and your `` choose '' will. 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