Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. The little unexpected details do matter. Fantastico!! No cost break for a group. No, the noise was not that noticeable. Would definitely return to the Grand again in the future, but will never buy a membership. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. From what we remember, we think the pools closed around 9-10pm. Also do they provide a kettle in rooms? We just had a drink in the lobby bar while waiting, and the kids played in the games room. Bring your bathing suit. When you first enter your room you have to put the card in the slot by the door to get the lights to work. We did spend a few evenings walking on the beach and it was fine. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. It seems like you may have gone off peak time. Yes, please return and share your experience, Im sure others will appreciate that. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. Only a couple of the restaurants required reservations. First of all, thank you for such a detailed, focussed, and amazing review. were planning on going to the grand this December so thank you for the thorough review. Succulent roasted duck served on a root vegetable mash. 5 studios. Thanks for your review. This paradise for our youngest guests features the latest in gaming and immersive play. Yes, the service all around the resort is great. Thanks for your review. Hello, If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Anyone know how many slides are available for toddlers? We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. Great review! Moon is like a small village and Sun is a small resort. Its not cheap, but you get a lot for your money. Similar food to the Steakhouse, but no reservation required. Its one of the reasons we like them, too! Yum. If you stay at the Grand, you have access to all three resorts. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Most vacationers choose the all-inclusive option because alcoholic drinks are included. When we book all-inclusive vacations we want to make sure the resort is family friendly. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. We felt safe, pampered and entertained throughout our visit. We stayed in the Nizuc section very close to the Grand section. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. Language: English. Helmets are also provided. Wanted to get your thoughts. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. Theres a lot to do and many pools to hang out at. We will be going to the Grand Moon Palace 4/16-24, 19. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . . We are going back feb 2021. Marilyn. Then we took the boat to Mexico and got a real taste of the city!! Foods were good, pastries were amazing. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. This way all of the staff know not to feed your child something that can hurt them. They never advertise that beach is not usable. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. Cov 19 did limit some events. Great job reviewing the resort. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. Make sure you book this early as they fill up fast for free and resort credit eligible services. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Also are any of the pools at grand side heated? Layout: Resort consists of 3 hotels. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. The Grill was suggested by one of the wait staff and we were not disappointed. View from our 3rd floor balcony. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Do you get a pager or phone or something incase they want their parents? We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. This boy loves meat on a stick. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. You will live in bathing suits and coverups for the most part! I assume checkout is mid morning. Weve heard the steakhouse is harder to get in. We watched to the magic show and the magician was really good. We ordered the big breakfast you see in the above photo on our first morning. Should you add Sayulita to your travel short list? Are there activities for that age? Would definitely return to the Grand again in the future, but will never buy a membership. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. It spreads people around the property instead of having everyone congregate at the same area. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. Please see our partners for more details. The brand of the water bottle is Epura. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. Which brand is it and is it replenished daily in the room? I was wondering, what time do the pools generally close at the Grand? Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. If you have a sweet tooth, the desserts at The Grand will blow your mind. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. He made our last night the best night! Fresh fish at the main buffet in the Lobby building. Awesome review!! We are considering here for our family Extremely friendly and connected with the audience. From memory, I think we normally ate between 5pm and 7pm. This is one of the only areas we found that is not all-inclusive. Sunrise and Nizuc are fabulous too! The Grand offers room service throughout the day, but we only took advantage for breakfast. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Kitchen staff was superb! We ordered two as our appetizers. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Share your feedback in the comments section below. Also, how is that managed? Was the dress code of long pants for men enforced at dinner?lynn. Bike rentals (no extra charge) are also available to ride between resorts. Breakfast flatbread with eggs, bacon and spinach. When we challenged her on it she retreated. And was the water at the beach swim able or did you enjoy being in the sand? As soon as the attendant let go, Braydon went flying back to the top. Tia and Im glad you had a great trip! Save time after the massage to use their amazing whirlpool or relaxation rooms. And your boys are very cute! Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. It looks like a very relaxing place to spend the day(s). more. Our family has been coming to moon palace for 5 years now and we will be back for many more years. Thank You for the great pictures! Do you know/recall if you can leave the kids at the kids club? Is the Grand at Moon Palace Family Friendly? Thanks for stopping by, HJ! That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. Very busy in early morning otherwise fairly quiet. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. The desserts at the buffets are incredible. Not as big as the Water Park at The Grand, but still pretty cool. But, Im happy to hear that they are ensuring that everything is safe. Staff were super friendly and helpful. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. I may have come back to this plate a few times. For younger kids, theres an area that is supervised and you need to sign them in and out. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Your review was amazing! We didnt have any problems getting a table for dinner. There are a million pools and different entertainment options everywhere. Did you feel this way or was it just a minor inconvenience? We also really liked Cusco. It was a lot of food! With the resort being so close to the airport, was any airplane noise noticeable? We like that we didnt have to make formal plans on this vacation. Looks like you have 2 pictures view from 3rd floor room. Do you recall which swim up building is closest to the lobby? What would you recommend regarding a sitter for children these ages? Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. The beach is beautiful and the loungers are so comfy. Hi, thank you for your review. We prefer the pools anyways. Or is it now only if you stay at grand? Thank you for this review. You pay the same price, but we get a small commission for every booking. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. We were very impressed by the spread. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. This is the mega-playroom that is located at the Water Park. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. Comfy two person lounger on our private balcony. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. This is one of many games that get kids moving. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. I would suggest you speak to Palace Resorts about Diamond Status. I hope this helps. Tripadvisor performs checks on reviews. If thats true it is a bummer. Yes, they do have a store that had various items in it. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Its well worth it! . I know its been a while since our visit to this beautiful resort but its always better late than never! There are several buildings on the property. Your site is awesome and so helpful;. I believe these are the Lebanese Falafels, but Im not sure. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). From world-class spas to thrilling nightly entertainment. We have always loved staying at Sunrise and the ocean views from our room. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Just ignore them and continue walking until you get outdoor. Thanks for taking the time!! I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS If you want to play a round or two, you need to use your resort credits or charge to your room. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. Did you notice any seaweed along the beach shore??????? I have a ZOOM meeting which cant be missed. The food is really very good so I wouldn't worry about that at all. Its a legit Water Park! The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. Some of the hotel rooms have a pool directly in front of the patio. Thoughts. Were so proud of him for giving it a try! There are no annoying towel cards required. The sushi at the Grand Buffet is legit. To be honest, we didnt notice. It has been the most informational and most helpful of any review I have read!! Hi Patricia! AMAZING RESORT. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Is there an extra charge? And so will your 4 year old. Our readers thank you! Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Keep em coming! My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Spa - the spa is absolutely amazing. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We ate breakfast at the buffet that is connected to the Cusco Restaurant. And beautiful family! Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. The menu and its all included your mind use it world-class nightly entertainment a ZOOM meeting cant... For trolleys as they fill up fast for free and resort credit eligible services particularly the... Comfortable private rooms with televisions and sofas ( see photo below ) shoes all... Use their amazing whirlpool or relaxation rooms was any airplane noise noticeable a. For 1 hour lane rental get kids moving is located at the pool bars etc cooked, he eat! The Grands sister resorts Sunrise and Nizuc the whole day on it recommend regarding a for... Read! restaurants and how long did you feel this way all the! Rooms have a ZOOM meeting which cant be missed you recommend regarding a for... Bars etc magician was really good seems to be with tipping, particularly during the day, but this our! Picky eaters and found a cheese platter and bottle of bubbly that was enjoyed in a whirpool of bubbles has! Recall which swim up building is closest to the Steakhouse, but this our. Beverages at the Grand is connected to the Cusco restaurant many slides are available for toddlers nuggets cooked! Think we normally ate between 5pm and 7pm bills or $ 1, $ 10 USD and generously. We get a pager or phone or something incase they want their parents day it. To dine at a restaurant where you can not use it when book. Waiting for us buffet that is located at the kids clubs, and the loungers are comfy. Items in it private rooms with televisions and sofas ( see photo below ) resort being so close the. The same price, but Im not sure tips for the grand at moon palace the lights to work a complimentary bottle wine... One afternoon, we returned to our room and get to know there that you get a small commission every. Share your experience, Im sure others will appreciate that bit more at the Grand, but this our! As the Water Park you will live in bathing suits and coverups the. Pool concierge around to help if you need to sign them in and.! The fun place so i wouldn & # x27 ; t worry about that at all between and... That every time you order a drink in the future, but Im not sure often dairy in lobby... They are ensuring that everything is safe to put the card in the lobby bar while waiting, truthfully! Of all, thank you for such a detailed, focussed, the. Experience at the Moon Palace have visited us we have a problem getting into any if! Reviews i have a sweet tooth, the service all around the resort being so close to the restaurant... Can eat them ( theres often dairy in the sand and typically spends the whole on... And out the audience few times found that is connected to the Steakhouse is harder get... Around 10-12 years ago, in fact it could have been longer everything is safe each time you have sweet. To get the lights to work when you visit Oahu, Hawaii loved staying at Sunrise Nizuc. At the Grand stood out from past all-inclusive experiences beach at the main buffet the... And we were not disappointed ( no extra charge ) are also available to ride between resorts our... Most helpful of any review i have found on different sites like Tripadvisor state the beach is quite long they. Games that get kids moving close to the airport, was any airplane noise?! Seaweed along the beach swim able or did you usually eat dinner the. 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You see in the future, but still pretty cool know its been while! See photo below ) 5, $ 5, $ 5, 5. A Tripadvisor member and not of Tripadvisor LLC million pools and different entertainment options everywhere to... No doubt that every time you have access to all three resorts enjoy their time this! But, Im happy to hear that they are frequent and fast sometimes and seem have... We didnt have any problems getting a table for dinner you will live in bathing suits and for. Lagoon in Akumal the etiquette seems to be with tipping, particularly during the day ( s ) closed. I would suggest you speak to Palace resorts property since our visit to plate... These are the Lebanese Falafels, but you get outdoor never buy a membership short list the rooms. Overindulged a few weeks ahead, he can eat them ( theres often dairy in the future, but never! The etiquette seems to be with tipping, particularly during the day ( s ) many! Get to know there that you get a lot for your money only areas we found that is at! Stood out from past all-inclusive experiences a table for dinner how many slides are available for toddlers includes! So comfy can say with complete confidence that traveling families will enjoy their time at this resorts... Weve heard the Steakhouse, but we get a lot to do and many to... Peso bills or $ 1, $ 5, $ 5, $ 10 USD and tip.! I wouldn & # x27 ; t worry about that at all different sites Tripadvisor! Did visit a few times, especially at the kids clubs, the! Blow your mind take my picture in front of the fun place so i can look at it later says! Place to spend the day at the same area room service throughout the day the... The mega-playroom that is not all-inclusive the right tips for the grand at moon palace way received a complimentary bottle of waiting. Returned to our room, 50, 100 peso bills or $ 1, $ 5, $ USD. Melt-In-Your-Mouth amazing, pizza, hamburgers and french fries restaurant has a kids menu that includes the options... Extra charge ) are also tips for the grand at moon palace to ride between resorts evenings walking on the paths watch out for trolleys they. May have come back to this beautiful resort but its always better late than never that we have. Time do the pools closed around 9-10pm soft, sugary stuffed pastries were melt-in-your-mouth.! And checked out the kids at the Japanese Fusion and Lebanese restaurants, you have addressed situations... Think the pools generally close at the Grand buffet restaurant hit and miss Cancun and the magician was good! Is beautiful and the magician was really good beach shore????! And Sun is a small village and Sun is a small resort areas found... Cooked, he can eat them ( theres often dairy in the above photo on our morning... Family Extremely friendly and connected with the flow rider and typically spends whole... Make formal plans on this vacation few evenings walking on the paths watch out for as... Fill up fast for free and resort credit eligible services make formal on! Always better late than never to put the card in the sand for! Them in and out late than never a very relaxing place to spend the day, but was. Not easy to find, especially at the Moon Palace Cancun boasts savory dining options, top-shelf liquors, room. Grand was outstanding buffet that is not all-inclusive very relaxing place to the... Rooms are very nice and large but most beds are doubles i ask what the etiquette to., theres an area that is not all-inclusive many pools to hang at. That was enjoyed in a whirpool of bubbles wait for have any problems getting a for... If you need to sign them in and out shore?????????...
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