The way I like to explain to things usually everyone when you know, started were all born with zero market share. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. You will be asked to discuss your take-home assignment during this interview. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. I think we have maybe 30 seconds left. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. Joy Huang: Be careful what you wish for, Tony. Now on the flip side, youre right. DoorDash turned a profit in certain cities. In terms of what was gonna happen externally that we would find a way out of it. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. As a result, the customer was satisfied with the resolution and continued to use our service. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. So we had to be students of it and the only way we thought we could be students was by actually doing the work. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. My all-time favorite food is Pizza. And then I think the next evolution was really learning about skills in different teams. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. It took some time to figure out how do you actually improve these inputs? I would also plan the delivery route in advance to avoid any delays. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. This year I had the pleasure of interviewing Tony from his home in San Francisco. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. Are you improving in some of the systems? Because its hard to get better at all of those things at once. Interview question for Senior Manager.1. And you dont tend to just do that overnight. Follow us on social media at Stanford GSB. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? If so, youll want to prepare to answer some common interview questions. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Joy Huang: Thats really valuable advice. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. And in fact, the company almost ran out of money by the end of 2017. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. And that the products that we had been building were very differentiated and industry leading. But thats one half of the goal. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. Why do you think that's important? What was going through your mind when you said that to your teacher? Youre listening to View From The Top, the podcast. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. The grow part of our mission is really exemplified by the marketplace, thats our app. So that was a really good reminder to have. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. My goal is to maintain a positive work environment and find a resolution that benefits everyone. We believe that true innovation happens when everyone . I think, I forget who studied this, maybe Im gonna blank on the author. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. I would ensure that we're paying attention to the details competitors would try to cut corners on. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Some dashers the drivers on our platform are really fast and accurate and others are not as much. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. Mr. Mohammed said he would continue driving until he found a more stable job. So, in that spirit, I have a closing question for you before we turn to student Q&A. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. Tony Xu: Yeah, and it goes both ways, right? It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. And then over time, its about learning how do you build systems? And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. This resulted in a satisfied customer who praised our company for excellent customer service. Making the website more mobile-friendly and responsive for customers on the go. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. We have two products that will continue to grow both in terms of directions and magnitude. That they can create their own digital channels. I think that was important. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. And so at DoorDash for us, its always been about improving the selection that we offer customers. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. Click here. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. I think none of us really had a background in logistics or delivery. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? This interview was conducted by me, Joy Huang of the MBA class of 2021. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . On this, Mr. Xu pointed to DoorDashs past. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. The other reason why we started with food is we knew that something like restaurant food is very perishable. We werent looking necessarily at outcome metrics per se. This causes them to miss some critical points and not provide the correct answer. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. 1. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. As a subscriber, you have 10 gift articles to give each month. Obviously, if you have more time to deliver something less perishable. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. SVS IT Solutions is a software and IT development company. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. And I think your ability to articulate that to those around you is really important. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. One is a marketplace where we sit in between . And you drove all the delivery for DoorDash in the in the first year to a year and a half. As the market matures, they start making money, he said. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. And whether thats up variance or down variance, you should be prepared. So thats still a big part of the journey for us right now. Lazy people. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. 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Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. And would they actually pay for it? And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. We learned by doing deliveries we learned by working alongside restaurateurs. So Im not talking about big things per se, but thats what I thought a lot about as a kid. Maybe its tough to see in a one day or one week grading period, but you can see it. Those were the three questions that we were trying to answer. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? PM basics such as product understanding . But I think having that understanding and then having the patience, if you will, to keep working the inputs. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. That was Tony Xu, cofounder and CEO of DoorDash. Lily Sloan composed our theme music Kelsey Doyle produced this episode. And thats really I think the spirit of how DoorDash operates. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . Interview questions and answers were updated by William Swansen on April 14th, 2021. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? Playing basketball, for instance, was really how I, one of the main ways in which I learned English. 10 frequent non-technical questions at DoorDash: Tell me about yourself And so thats why we needed capital. Its always been about how do we grow and empower local economies? Several restaurants, including In-N-Out, sued DoorDash over the practice. And most of the time that that bias for action means its just focusing on what you can control. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. At DoorDash, the product team culture emphasizes cross-departmental collaboration. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. So what does it mean to be a world-class CFO? And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? So I think its really important to be intellectually honest. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. Our Update History for DoorDash Software Engineer. This is called DoorDash Drive. What were some lessons that you learned from that class that stuck with you? An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. Tony Xu: Sure. doordash critical thinking interview. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. Providing more detailed information about menu items and restaurant offerings. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. Then, I brainstorm and propose different options to resolve the issue. This is what I mean by skills. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. And so, I think the second best thing when you dont have full control is that you plan for the variance. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. And I believe at the time we said, would they pay $6 for it? And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Its just focusing on the go but I think none of us had to be students by! Blank on the inputs not the outcomes accuracy as well as the affordability of the delivery route in to... 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