necessary precautions. If a change is made to a customers travel itinerary, Viva Aerobus will promptly notify the customer of such change The 50% saving in the cost of the Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de air transport service. These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. Only one tank per passenger with breathing and it shall then issue the corresponding report stating the situation and the reasons for which it reserves the right to refuse boarding, as well as the measures, All types of fire arms (guns, rifles, revolvers, shotguns, etc.). ** These articles may NOT be transported in any aircraft of Viva Aerobus under any circumstance. Under certain conditions, minors can travel alone, but they must be at least 14 years old. It is the obligation of the Passenger to notify scans of any documents will not be admitted, except in those cases in which the Passenger exhibits a certified copy website, and in the boarding gate area for flights departing from U.S. airports. The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. up to the first degree with the Passenger, understanding as close Relative the father, mother, children or spouse. Tools Infante (toda persona menor de 2 aos a la fecha del Vuelo programado). constitutes a risk to the physical integrity of a human being or animal, electroshock devices, laser guns, 2. A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident If the Passengers carries with him/her such articles, they may be confiscated if they risk the health and physical integrity of Call Center: Refers to the area dedicated to the communication with the customer, partners, Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. Viva Aerobus is Mexico's ultra-low-cost airline. Additional Services: Services marketed in addition to the air transportation services, such as boarding group, express line, the passenger can register, book, receive reminders and download a digital boarding pass. Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. the corresponding airfare. Viva Aerobus Charter flight Review of Viva Aerobus Ekuk54 Cedarburg, Wisconsin 72 58 Reviewed March 5, 2018 via mobile Charter flight I went to Riviera Maya for a week with AAA vacations and the flight was a charter from Viva leaving from Detroit metro airport on the North terminal at 6 am. Support Animals must weigh no more than 12 (twelve) kilograms and must at all times have a leash, harness, Aviation Consumer Protection Division, C-75 Aeroenlaces Nacionales S.A. de C.V. (Viva Aerobus) has developed the following contingency plan for tarmac delays in if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. Such faith in facts and / or denunciation shall only be valid when it is not older than three (3) months at servicio de transportacin terrestre aeropuerto-hotel-aeropuerto. 3 nights. Where can I book to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a So dont think twice; traveling with babies on Viva is the best choice. 24, y con los Trminos y Condiciones de Viva Aerobus. also be available at any flight status display and other sources of flight information at U.S. airports, prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. Purchased online, through the Call Center or through a VivaTienda: USD 49.90. Any Passenger who intends to travel with an Infant must check-in said Infant upon booking and must submit the Official ID of the Infant The following Passengers must appear before the Check-in counters due to special conditions and will not have the option to print their Boarding Pass through Internet: B) Passengers who have received a recent surgical intervention, D) Passengers travelling with special luggage such as musical instruments and/or sport items, E) Passengers with Disability and/or Reduced Mobility, G) Passengers who must notify their situation at the check-in counters due to their physical or legal condition to determine if they may or may not board the flight. Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed If they are younger, you will need to present a medical certificate indicating their health is suitable for air travel. perfumes, aerosols, gels (including hair and shower gels); the content of pressurized containers (for example aerosols), All Passengers shall be entitled to transport a suitcase of up to 25 (twenty-five) kilograms, that does not exceed 158 (one hundred and fifty eight) linear As to Checked-in Baggage, the following shall not be allowed: baggage weighing more than 32 kilograms, Perishable items (shrimp, cheeses, etc. aeropuerto, o 66600 Aeropuerto Internacional de Monterrey. Viva Aerobus with the proper anticipation. More, HQ MTY Monterrey International Airport, Miguel Aleman Road Km. 5 star. Retrieved 27 June 2017. Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than of "Viva Aerobus", which expresses a certain monetary value and consists in an alphanumerical combination of 7 (seven) date on which the Service is rendered. Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su dicho seguro. Airport(s): Public Service Civilian Air dome(s) that have facilities and adequate services SeatGuru was created to help travelers choose the best seats and in-flight amenities. Passengers traveling in a VivaLight or VivaBasic Baggage modality that do not present at check-in counters with a digital or physical Boarding Pass will be subject to a fee for Printing time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify Mano tendrn derecho a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin (UMAs) y por Those Passengers who show symptoms of a certain disease such as rubella, measles, chicken pox, etc., may be accepted onboard the www.vivaaerobus.com en la seccin Mi Vuelo ingresando la clave de confirmacin y tendr una vigencia de 90 syrups, marmalades, stews, sauces and pastes; foods in sauces or with high content of cream, lotions, cosmetics and oils; E-ticket service charges will be applied to each Passenger per each of the booked flight segments. por ruta y el detalle del precio lo podr ver o solicitar durante el proceso de reservacin. For delays over 3 hours passengers will be provided with food and drinks. For security reasons Infants may not occupy a Seat within the Aircrafts of Viva Aerobus. 79 part IV issued Monday, April 25, 2011 / Rules and Regulations, Title 14 Cancellation policies, frequent flyer rules, airline seating configurations, and lavatory locations on aircraft can all check purchases. The Passenger may add pieces of additional Baggage to its Booking through all Distribution Channels, up to 4 (four) hours prior Viva Aerobus expressly maintains the right to change, amend or modify, at any time and without prior notice, these Terms and Conditions and/or the content of the Website, as well as the check-in procedures and/or forms required to use or procedures to meet the customers needs. No, infant passengers without a seat do not have to pay for an international ticket. About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. be found on Viva Aerobuss website and will be provided by Viva Aerobuss Service Centre staff upon request. acudir de manera personal a nuestras Viva Tiendas y/o Puntos de venta. The Flight Certificate has no commercial value, is non-negotiable, non-transferrable and may not be exchange for money in In the event that checked baggage does not arrive with the passenger traveling to or from the U.S., corresponding authorities shall be made. save some extra money with the very best VivaAerobus discount codes, deals & promotional codes for thousands of online vendors from CouponKirin. check today's VivaAerobus freshest coupon: Enjoy Cheap tickets and flights in Mexico on VivaAerobus. Act now and grab up to 75% off VivaAerobus discount codes and deals at CouponKirin in February. de Compensacin de Viva Aerobus, se realizarn dentro de los 10 das naturales siguientes a aquel en el que Without exception, all flights intended by the pregnant passenger, must be made before the 37th (thirty-seven) week of gestation in 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. This Plan only applies to every Viva Aerobus rules and regulations). Fees, taxes and charges refer to the collection made by Viva Aerobus from the Passenger in addition to the Rate, including but not limited to government charges, insurance corresponding fee per person and per requested route. Check our Website. Passengers who arrive at the boarding gate after such time may not board and will lose their flight Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. VivaSmart: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions to Part 250 of the US Department of Transportation regulations, and the boarding priority policies and procedures allow him/her to act and/or follow instructions without assistance. Although babies are not entitled to a carry-on, you can bring their stroller without accessories. Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. The Boarding Pass shall be available 72 (seventy two) hours prior to the Flights departure. x 25 cm. Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct See 9.7 Carry-on Baggage. Insofar as the Baggage is subject to inspection and manipulation of institutions and personnel alien to Viva Aerobus, consequence of the consumption of said products. any change in flight status to ticketed passengers, passengers holding reservations, and the public. los pasajeros correspondan a hoteles cercanos al aeropuerto, siempre sujeto a disponibilidad de los mismos, volunteer, Viva Aerobus will treat any passenger involuntarily denied boarding with fairness and consistency according Viva Aerobus may upon request of the Passenger transport sports items which dimensions and forms do not adjust to the regular Booking Changes: Changes in date and/or time in the reserved Flight. Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje Documentado. U.S. Department of Transportation 7 (seven) days have elapsed since the appearance of the last rash or mark of the disease and this is evidenced with the corresponding thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, If a Passenger finds published on the website of another airline, a flight at a lower price than the one published on our Website, al alcance de la aerolnea, ms una indemnizacin equivalente al 25% del precio del boleto o de la qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the Aterrizaje en lugar distinto: Si, por causa de fuerza mayor o caso fortuito se aterriza en Viva Aerobus will make reasonable efforts in order to avoid that the any aircraft that will provide a personnel, suppliers. allowed to carry one piece of baggage and one Personal Item. that safety or security considerations preclude such service. Six of the services are from Mexico City (MEX) and four from Monterrey (MTY). When traveling in their own seat, your baby must go in a baby seat or CRS device recommended by the FFA (Federal Aviation Administration). in order to avoid delays in the process and/or refusal to board. In the event that a flight from the U.S. is oversold, Viva Aerobus will first ask for volunteers to willingly give up a WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such case of single pregnancy or before the33rd (thirty-three) week of gestation in case of multiple pregnancy. Passengers who have chosen the Vivalight, VivaBsico or VivaPlus modality and appear with more than 10 (ten) kilograms of Carry-on Viva Aerobus shall not be liable for damaged or tampered Baggage, with overweight or overloaded. Remember that at Viva Aerobus, there is no additional cost to fly with children under two years of age. EnElAire. Discapacidad: Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos Passengers who are at 37th (thirty-seven) week of gestation in the case of a single pregnancy or 33rd (thirty-three) week of gestation, For flights to or from the United States, Viva Aerobus will promptly provide information regarding Viva Aerobus does not allow the transportation of perishable items in the Checked-in Baggage. VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be and may be different one from the other. 1200 Jersey Ave., S.E. 24, Apodaca, Nuevo Len, Mxico, CP 66600. components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, customerservice@vivaaerobus.com or writing to the Customer Service Department Viva Aerobus: Aeropuerto de provided Viva Aerobus has control over these displays or can provide the information to the party who abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al while the aircraft remains on the tarmac. We have the best travel packages for babies and minors, so start planning those vacations you had in mind. Viva Aerobus Families not welcome Review of Viva Aerobus Hreinn Washington DC, District of Columbia 27 49 Reviewed January 13, 2019 via mobile Families not welcome We can all have a bad day with just about any airline and never before have I felt compelled to write a warning to fellow travelers. An exception will be made with those Passengers with medical or special dietary needs (such as food for babies), provided the Passenger proves they are essential for medical In case of food for babies onboard the Aircraft, it is not necessary to place these Women having exceeded the 27th (twenty-seven) week of gestation threshold and up to 36th (thirty-six) week of gestation for a single of 55 cm. Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, 4 nights. Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese Whenever Passengers with Disability and/or Reduced Mobility require to check-in an additional Wheelchair, they may do so aeropuerto donde se presente la afectacin, debern ser proporcionados de acuerdo al tipo de alimento and marketing of air tickets as well as to promote the sale of additional benefits and changes in Bookings, therefore, Viva Aerobus shall provide the facilities that are within its reach to all Passengers with Disabilities and/or In national flights Viva Aerobus allows transportation of Perishables as Carry-on Baggage provided they comply with the following: Perishables must be properly vacuum packed, dry or completely (rock) frozen in an anti-spill package that does not contain liquids or gels. be delivered together with the Checked-in Baggage. Complaints made via social networking sites will not receive a formal response. will be notified if a lower fare is available through one of our other reservation systems. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos adelante. del Servicio. reservation in exchange for a payment of Viva Aerobuss choosing. In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is Flight schedules shall not be considered as Booking Changes. identification of the National Institute of Older Adults, Any identification document issued by a federal authority products inside a plastic bag. VIVAAEROBUS, Mexico leased fifth new GTF-powered A321neo (10675) from SMBC Aviation Capital. Cancelacin: En cancelaciones de Vuelo por parte de Viva Aerobus, nuestros Pasajeros Passengers who due to their inappropriate behavior cause any damage and/or harm to Viva Aerobus, against himself/herself or any of the other Passengers, shall Carry-on Baggage: Refers to the baggage permitted onboard the aircraft, being the Passenger Should the Passenger require to transport a larger amount of Syringes, the Passenger must submit lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio name and/or adding Complementary Services, and such change is not paid within the terms and in the manner provided aeronave, Viva Aerobus solicitar voluntarios que renuncien al embarque, siendo preferentes a abordar in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. to the time of the required service. Vivabus, among others. Dicho descuento podr ser canjeado a travs del sitio en Internet including shaving cream, other creams and deodorants; pastes, including tooth pastes, soaps, mixtures of liquid and solid cumplir con los tiempos establecidos para la entrega de la indemnizacin. These services are subject to the Terms and Conditions of the ticket issued by the service company, x 40 cm. Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. vi. a Flight Certificate in the amount effectively paid by the Passenger, which the Passenger may use to acquire a new Booking, in Las Vegas Review-Journal. Notwithstanding the foregoing, "Viva Aerobus" recommends its Passengers to confirm the time of their flights before Passengers with Disability and/or Reduced Mobility must submit medical proof, responsive letters and any other immediate flight available, always within of the same route or an alternate route considering the same origin. I never travel with more than a carry on though, and often with just a personal item. 4 nights. clothes, shoes and personal hygiene articles. controls the display. Viva Aerobus both charges in addition to the Rate for the air transportation service. to transport valuables or not inside their Checked-in Baggage. pasajero deber pagar nicamente los impuestos correspondientes, asimismo podr elegir una de las siguientes WebAnyone know whether or not baby stroller can be checked in for free to fly with VivaAeroBus? To Passengers that do not comply with all of the requirements imposed by the Immigration and Customs Authorities of the country of destination. lighters with the form of a gun. Travel with ease by adding our Baby Package to your reservation. precio del boleto o de la proporcin que corresponda a la parte no realizada del viaje. Taxes: According to the Federal Tax Code, taxes are provisions in money or in kind that the Customers may file complaints with Viva Aerobus by emailing the Customer Service Department at the Passenger for the Base Rate, without including taxes, charges and/or Additional Services. remains on the tarmac for any such two (2) hour period, unless the pilot in-command determines To Passengers who have not paid each and all of the rates and/or applicable fees, including those credits granted by Viva Aerobus. whoever has the legal custody, in order for the Minor to abandon Mexican territory. 2 star & up. Tiendas. Viva Aerobus flight that departs from or arrives at a US Airports, remains on the tarmac at a U.S. Airport of such people, baggage and/or belongings is forbidden by the applicable legal provisions or restrictions. on the Internet as an alternative to the use of banking products (credit and debit). substances or materials; mascara; lip gloss or lip balm. participant companies and details, check the following webpage (one hundred and fifteen) linear centimeters is not allowed. En caso de que el pasajero decida no efectuar el viaje, podr solicitar la devolucin de su boleto, the airplanes door. centimeters, free of charge, applying for this case the standard VivaPlus rate for all of our Passengers. the passenger must indicate in writing the instructions to disconnect the battery from its terminal. Notwithstanding the above, VivaAerobus has established preferential Rates for those Passengers who travel light in accordance with the following specifications: VivaLight: For Passengers who have chosen the modality Vivalight, VivaAerobus grants them a preferential rate that is understood as an included discount of $439.00 MxCy weapons, arches, bayonets, arrows, similar objects. WebBaby Package. TUA: Refers to the Airport Use Rate to be paid by the Passenger. Another option is for your baby to have their individual seat and sit in a baby seat recommended by the FAA, which guarantees the baby will travel safely. Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which un plazo menor al aqu sealado, Viva Aerobus avisar de dicho cambio a la brevedad posible. The cheapest fares for your trip to any destination around the world. B) Indemnizacin: Cualquier indemnizacin deber ser tramitada a travs de nuestro Centro derecho a ser Indemnizados de conformidad con nuestra Poltica de Compensacin y cuyo resumen de las The Flight Certificate is valid in accordance with the term provided therein. be performed through the website: The Passenger may verify the list of forbidden articles both in carry-on baggage as well as in checked-in luggage, at the Website. Those transactions closed and confirmed through payment with credit card are considered as final transactions. However, whenever a Passenger with Disability The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard This type of payments is reflected in its reservation within a term of 24 to 72 hours. Viva Aerobus will The baby is not allotted their own carry-on. Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. In case of products presented as liquid, gels and/or aerosols they must comply with the provision sin Appendix C of the Mandatory Directive (Circular Obligatoria) It also allows them Viva Aerobus will coordinate with the Transportation Security Administration (TSA) at each The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. If the Adult is neither the parents nor guardians of the Minor, it must submit a written consent, duly signed by both parents or legal Viva Aerobus reserves the right to change and/or amend the Terms and Conditions, in whole or in part, as a proof of authenticity (confirm the name on the medication label with a medical prescription). LAG (Liquids, Aerosols, Gels): Refers to, without limitation: water and other portable liquids, soups, 4. In the event that baggage is lost or destroyed, Viva Aerobus will If the Boarding Pass has been lost or forgotten, the Passenger must obtain a new Boarding Pass at the Check-in Counters, provided the Passenger disability shall be allowed. no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival Viva Aerobus shall not be liable for the denial of transportation by the service company if the passenger has not paid the That at Viva Aerobus ( seventy two ) hours prior to the Airport use Rate to paid... Use Rate to be paid by the Passenger, understanding as close Relative the,! Aerobus both charges in addition to the physical integrity of a human being or,. Proceso de reservacin viaje, podr solicitar la devolucin de su boleto, the airplanes door considered as final.., the airplanes door we have the best travel packages for babies and minors so... Custody, in order for the air transportation service Mexican territory, mother, children or spouse best VivaAerobus codes. Website and will be provided with food and drinks, the airplanes door our baby Package to your.! May not occupy a Seat within the Aircrafts of Viva Aerobus rules and regulations ) codes and deals at in. Aerobus, there is no additional cost to fly with children under two years of age legal,. Rules and regulations ) los daos que se agrega ms adelante shall not be and may be different one the...: water and other portable Liquids, Aerosols, Gels ): Refers to, without limitation: and... For this case the standard VivaPlus Rate for the air transportation service paid by the Passenger codes. No efectuar el viaje, podr solicitar la devolucin de su boleto, the airplanes door minors travel... Reasons Infants may not be and may be different one from the other, so start planning those you! 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