Customer Relations Team. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. Answer. A 16-17 Saver gives you 50% off rail fares across Britain. Company No. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. This minimum fare does not apply to: Click here to view the minimum fare. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. . Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. If youre a customer wanting to get in touch with our customer support team, please click here. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. You must have, or register to create, a Trainline account. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. trainline account change email. During this time, the discount is applied to fares above the minimum fare. The time when off-peak services start can vary by station. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. STEP 3: Click the " Refundable " icon and confirm it. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. There is no fee associated with this. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. This is the main email address for your Google Account. Youre responsible for any fraudulent use of your eticket. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. The Agreement. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. The minimum fare is subject to change during the validity of your Railcard. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. National Rail Enquiries. Well give you a form to take to the station for a replacement Season Ticket. For more information about our business, please click here. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Finally, click on Personal details and update your address. For journeys outside of the UK including Eurostar, please contact us by email. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. The company providing the hosting services is Amazon Web Services (AWS). . We welcome the use of eligible Discount Cards when you are buying your train tickets with us. It should have offered to rebook you on another train or given you a refund. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. You must be aged between26and30years old to buy this Railcard. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Thats one less thing to have to remember! we truly believe our work has a genuine impact and will change travel for the better. STEP 1: Log-in to your Online Account. 3846791. If your employer has a corporate travel services agreement with us, please refer to those terms instead. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . Click here to view the list of eligible ticket types. Use our train times page to plan your journey and see when off-peak services start. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. To create your account, you must give us correct information and keep it regularly updated. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. 14. 4. 1. To change your Google Account email: In your Google Account, open the Personal info tab. Well let you know during our booking process if the season ticket option selected by you requires a photocard. If you live outside the UK, well send you your tickets by international post. For more information, please see our Privacy Policy. Mobile Tickets are available on certain routes and youll need our app. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This data can be used in legal proceedings, in the same way as any written document. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! Now click on Add another email address or mobile number option. You can cancel your existing booking and buy a new one." Call us between 09:00 and 17:00 UK time Monday to Friday. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Please note that not all of the delivery options below are available for all operators and services. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. Call us between 08:00 and 12:00 CET Monday to Friday. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. Same train, same route - just more tickets. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. You might be given the option to create an account using information from your Facebook, Google or Apple account. If you have any comments about a specific rail journey please contact the train company that provides the service. Consequently, the request for the right of withdrawal cannot be taken into account. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Let us know as soon as possible if your passwords lost or stolen. If you have any questions, check in with the relevant carrier or station staff. We are also not responsible for losses that you suffer that are not related to our booking service. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. The Promo Code is subject to Trainlines terms and conditions (9.5). You must be aged 16 or 17 years old to buy the 16-17 Saver. Were taking Season Tickets digital. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. 540 talking about this. 1. For more information, read our FAQ page . However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. The cost of the call varies according to the tariff plan applied by your operator. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). One Railcard will be issued for up to two people aged 16 years or over. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Note that the 16-17 Saver will expire on your 18th birthday. trainline account change email London, England, United Kingdom. Updated on: 22 Feb 2023 10:31 PST. We aim to process your request and pay your refund within 5 days of receipt of your application. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. We charge a 10 fee to refund all Season Tickets. Changing your ticket for UK rail products. [last] (ex. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. No. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. You have the option to create a new Outlook email address or add an existing email address . What is Complete Savings? Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. There is a $1.10 charge to change your address online. You can only claim once during any 12-month period. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. Type in the new address and make sure it has not already been taken . A 16-25 Railcard gives you 1/3 off rail fares across Britain. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Discounts apply to services in the Network Railcard area only. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Under "Contact info," select Email Google Account email . Paper Season Tickets are still valid provided they can still be read easily (i.e. You can use your Railcard to buy discounted tickets for adults and children travelling with you. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. But Trainline, his. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. This will expand the Contact Section. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Depending on your old email provider, you may have to enter your email. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. You might be given the option to create an account using information from your Facebook, Google or Apple account. Need assistance? GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. We'll make the operator's terms and conditions available to you before you pay. Any disputes which cannot be resolved will be referred to the English Courts. A Senior Railcard gives you 1/3 off rail fares across Britain. We also offer support by email. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. You can find details of these rules in the operators terms and conditions. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Please allow up to 5 days for your refund to clear and the money to reach your account. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. The Amazon Gift Card is subject toAmazons terms and conditions. Click on My Account and login 2. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. VAT number: 791 7261 06. If your refund is approved, we will process your payment back onto the card used to make the purchase. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. The Federal Arbitration Act and federal arbitration law apply to this agreement. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. We are not responsible for any loss or damage that is not foreseeable. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Youre also agreeing that the card you pay with is yours (i.e. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. I think if you had something in writing that shows. The most common thetrainline.com email format is [first]. Are there any postcode restrictions for Next Day Delivery? This includes National Rail, London Underground, DLR and London Trams. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). The minimum fare is subject to change during the validity of your Railcard. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. Select "Email" under the "Contact info" tab. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. You will need a credit or debit card and a valid email address. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . To create your account, you must give us correct information and keep it regularly updated. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Expand that section and select 'Change date/time' or 'Refund tickets'. Then, click on the my account icon and select "My account" 3. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. We are represented by over 50 nationalities across five locations. Registered address . For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you.