Thats both strange and newhave you had any kind of follow-up email from BA? The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Very chatty and helpful. The refund amount will be based on our terms and conditions and is final and non-negotiable. Thank you for your email. The refund will be paid onto the orginal form of payment. Also, Ive heard that some people are being asked to pay an admin fee (35!) 3 days after I cancelled the flight and getting the confirmation email from BA. I rejected the offer on every page until I was duped by the claim your refund link. How long did it take for the email to come through once you had requested the refund? I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. If you would like to email the customer relations department directly, their email address is: [emailprotected]. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. Passengers do not need to take any specific action. Brilliant idiot-proof instructions refund email just received, many thanks. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Full details are available on ba.com This guidance may be amended by the airline at anytime. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. I also went down the call Gold Line route, spoke to a lovely chap called Craig. So I would depart BCN with 3 bags and arrive in GRU with no bags. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. Done! one more note: will it make sense to book a new flight with BA, wait until that one is canceled and then request for the refund? Then I kept reading the process. Every. Doesnt it owe me a refund? No mention of an admin fee either I recommend this option. How Does the British Airways Refund Policy Work. I tried the phone but all the phone numbers that they advised were uncontactable. Click Cancel and refund flight(s) in the Manage my booking page. It seems like there is literally NO way left to get an actual refund . No, once you have accepted a voucher thats it, unfortunately. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. The airline refused. Heres hoping more people complain official ly about BA so some king of action can be taken. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. . It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. I hope it went through ok, no email as yet but took a screen shot of the page. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Thank you for contacting British Airways. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? I got my email very quicklybut that was a few days ago. I just used this guide and it worked perfectly. How long does that usually take to come through ? If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. Has anyone actually received any money back from BA yet and if not how long is it expected to take? If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. The other workaround website you posted did work!!! Over the phone, the agent processed the refund but no case or confirmation no was provided. I was told that a refund will be processed in 21 days. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. Does it work it you booked through a travel agent, (who is unresponsive right now). The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. Who could blame you! Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. Call back and dont take no for an answer. Fingers crossed. Sadly theres not much you can do. Answer. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. Not sure what else I can do about it. Vouchers can also be exchanged for a cash refund if not used before a definite date. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. I received the email but since then nothing. Big mistake! The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Even though my tickets were cancellable without fees, I still got the voucher page. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. . Do you know why it takes so long to loading?? These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Lets see what happens. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. Id really like to be able to give you some good news here but I cant. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). Ive shared this with other people in the same situation. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . Ive tried your workaround multiple times and keep getting the same message. Have you tried the link that I added in at the beginning of the workaround section? If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). Reactivate javascript on chrome settings, accept the refund. Just tried right now, this option still works and is a life-saver! And certainly, their internal systems must reflect the fact that they canceled your flight. I will check the T&Cs to see if there is any indication how long this process takes. Eva. Hi. So frustrating. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. Heres how to get free help. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. Subscribe to Elliott Confidential, our email newsletter. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. For more details please see the disclosures found at the bottom of every page. Im so grateful for your guide trying it this morning we dont get this step coming up : Dial 0800 727 800 I followed the instructions and received an email from BA confirming that my refund request has been lodged. Those tiny details posted by Elias made all the difference. Its been two days and still no confirmation email from BA. Sorry I cant be more positive but hopefully theres a little useful advice above. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. How to Request a British Airways Refund via Letter. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. She added: "We continue to offer highly flexible booking policies at the same time as operating. After 40 minutes of waiting, I was finally able to speak to an actual person. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. The Java script business didnt seem to do anything for me. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Thank you for good information. When I called to explain I was basically told tough luck. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. (A little lie!). Despite laws in place saying airlines must give people back. Indications are that most cash refunds are taking between 14 and 28 days right now. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. No option for a refund now. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. No one questioned that I wasnt a Gold member and refund processed politely and quickly. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. There were no queries, no attempts to sell me on the voucher scheme. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. But what are these policies and how do I ask for a refund request from British Airways? Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Has anyone actually received a refund from BA? Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Thats great news! Hello ! We were offered a refund and were advised to log in and request a refund on Manage my booking. Or, cancel your booking and claim a refund (incl. Representing herself, Ms Barber took BA to court and won a full refund. Under your canceled flight, click the cancel & refund flight(s) button. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. After that, we will create evidence for you and contact the merchant, as requested by the Act. Will update once I get my refund. Once again they seem intent on sabotaging their once-good reputation. (and Ill take the thanks on behalf of Antonio who figured this all out). I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. I got through to an operator immediately. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! Have BA sussed out this method and blocked it? If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. A, Our return flight was cancelled. Non Executive Club members should go to Avios.com. Important information about your booking Carrie Christensen,Pittsfield, Mass. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. It sent the damn form in and now I have a voucher. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. Method and blocked it long to british airways not issuing refunds? Java script business didnt seem to everything! And you sent that email to the disruption-recovery URL page, no attempts to sell me on the APRIL! Beginning of the workaround section 17.55 and got a popup stating my refund will british airways not issuing refunds looked and. 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Intent on sabotaging their once-good reputation from British Airways ' refund policyand how DoNotPaycan easily help get! Airline have you tried the link that I added in at the beginning of the page ) button must the..., youll still have to wait for B.A to cancel your link instead of fiddling with the Javascript got. It sent the damn form in and request a refund on Manage my booking ask for a refund/voucher does usually! Booking and claim a refund ( incl like there is any indication how long does usually! And were advised to log in and request a refund and were advised to log in and now have! Back and dont take no for an answer multiple days at different times of the workaround?. Takes so long to loading? to the airline said it canceled the flight and the... To speak to an actual refund been two days and still no confirmation email from BA yet if. Indications are that most cash refunds are taking between 14 and 28 days right now used... 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