He has three passions in life: social media, travel, and movies. Thus our first payment of rs.13,157/- is due for refund. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I just tried 4hrs yesterday. how many days before i get the refund? 3. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. We use cookies to give you a better experience on AirAsia.com. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS And that was that they would give me a refund if they canceled my flights unilaterally. I have both messages informing cancellation and reversing it with difference of 1 and half hour . Thanks in advance! All flights were since cancelled due to Covid-19 and a full refund requested. I DONT WANT THAT. And it was intact and show no sign of damage untill we undress the cover. The same case here I am very disappointed. Unlike other airlines, even mga big international airlines. Yosh has won 3 Philippine Blog Awards and a Palanca Award . This, he said, was. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. The guy need more training. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. Your session has expired, please type in Main Menu to try again message. Kita jaga kita, we will update if there is any new update from AirAsia X. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? Unable to get refund or credit for COVID-19 national travel restriction. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. 2. During the debt restructuring, the group offered travellers travel credits in lieu of flights. WHICH IS BETTER: Exchange Money or Use ATM Abroad? yes maika.. walng kwenta yan airline na yan. Despite of my flight delay, very sad to inform you that my luggage has been broken. Thank you. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? We can't be held responsible for any untoward incident due to participation in this site. Unable to reach anyone Desired outcome: Refund needed. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Is this your company? AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free Done with all the instructions, all the process that Ava asked but still cant rebook. 6 months and still no refund. A new menu will appear. Desired outcome: Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. I have tried to resolve this but they keep closing my case. But seeing the horror stories here highly discourages me from proceeding! All applicable laws apply and will be enforced. There were around 59 baggage that still in chennai. You clearly have not gone through this process yourself. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Only txt message. live chat is just a bot. Thanks! For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. 1.Confirmation:P52CQM The guy need more training. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. thanks in advance. We are very disappointed about this please call me if you have time. Point : 12000 Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. The current primary support channel for AirAsia is the AVA Live Chat. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Case id [protected] - want to cancel and take refund of my booking d552m. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. A chat box will appear. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Times like this, i wish i had booked through Cebpac instead. Your email address will not be published. I requested a refund which I was. Kindly advise how to proceed with my claim. We ask them politely to consider but he gave us hard time. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. During March of 2012, Air Asia has decided to scrap the long-haul . When I arrive in Manila March 2019 they canceled all of my flights. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). 0 Kunden folgen diesem. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! Ambitious person and love challenges. Your email address will not be published. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Worst flight ever. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. I have an issue with AirAsia too. To make it sure i put my self as emergency contact person. Airasia did not refund my money after they cancelled my flight. This blog is designed and arranged by Happtone.com. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. I hope that your father will find an available flight the soonest. We only realise when we reach home because it was covered by luggage cover. Air Asia. Hotel-only Booking. Air Asia has a strict policy that needs to be adhered to. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. I have been waiting on my refund for 2 years. This is the right thing to do to ensure we can serve you again as soon as possible. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. Much appreciated! Will appreciate your reply. AirAsia is a low-cost airline based in Malaysia. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. :). Air Asia refund - More question. pero I still gave my card details naman will it be refunded thru my account? Essay, Pages 3 (570 words) Views. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. January **, ****. Regards I have been waiting for their refund for a year now. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Details as follow: Ayaw lang nila mag refund and its the WORST airline. Ignore it. Dont fly them. Any of these may not be reproduced on another blog/website without the author's expressed written consent. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Zen Bros Media (002759663-P). Q. I am disabled, blind / visually impaired or have reduced mobility. In my view, its equivalent to theft. Two years later, she says she is still waiting for her money back. within 2mins and still get this Bummer message. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . Very bad service. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? They have not refunded my 2020 cancelled flight. I complained but no help whatsoever. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. finile ko siya nung March 19,2020. until know processing pa din. Air Asia doesnt appear to understand even basic customer service. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Its been 14 months. They defraud their customers. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Marami sila arte at wala silang contact number not like cebu pac and PAL . hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. i'd suggest to not stop following up cause flight tickets are not cheap. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. I cant get a refund either!! Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? I like to learn new things and love to resolve problems. Let it discover your problem and propose the fastest solution. Tan Sri Tony Fernandes. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. I still don't have refund. thanks in adv.! I got credit refund from Airasia for flight cancellation for year 2020. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. why you can not give our refund? walang kwenta!!! This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. But yes, I should update this! Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. This will takes time and we cant fly anywhere at the moment so we have to be patience. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Desired outcome: Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) Today, we received an email from AirAsia X on the flight cancellation and no refund issue. Here is my booking number RQ3RVR. Instead, type REFUND. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. We'll explain your passenger rights and help you obtain a refund or compensation. hi I am edz. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Download. AirAsia continues to lie to its customers. They closed all my cases submited towards D553WQ. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. This is too stressful. May I ask if you took your case further with legal action and if so was it successful? That means that there is no possibility to transfer it to your own credit/debit card. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. that is our money! "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. All in all, just no. not to mention the phone helplineLolno one works for the service departmentseriously. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. Chat BO is not able to help because return flight had reservation changes ( same PNR). I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. AirAsia X Flight Cancellation and No Refund Issue. This complaint was posted by a verified customer. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. hi. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: How can u rrefuse me refund shameless dirty pigs. Airasia did not refund my money after they cancelled my flight. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Go to the Chats tab. If yes, how did you do it? Once again, I kindly request you to cancel my booking and issue full refund immediately. We will update once we have new updates on the AirAsia X restructuring scheme in the future. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Anyways, thanks for the info. Air Asia Cancellation Policy. I also log in Air asia account to see status refund update. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Im having the same problem now and AVA is so Dear officer, But Fernandes warned it would take three to four months to process a refund. "The problem child is AAX and while air . 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Payment failure but credit card was charged. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. They promised they Was your issue resolved? Received an email on 23/7/201 that my point would be extended to 3 years. . Nope. is there anything more I can do? o One (1) or more guests did not board the flight (s). . It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Cant seem to find out how to get my refund :(. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Its been 6 months. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Did you get your refund in your credit card? Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Well worth checking for current behavior from any company. Is nt it your fault Read the reminders that AVA will share. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Hi! It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. You can cancel your flights prior to departure not right before but more than . Sounds easy,in reality bullshit,try getting your money. In total we received USD1.80 billion in refunds requested by guests since 2020. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. Desired outcome: Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. We travelled under fresh tickets after full payment. Hope this helps us all. I requested for full refund. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Refund of money & compensation of the emotional impact this has had. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. Follow AVAs next instructions. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. We requested Feb 2019. And i must say talking to that AVA is absolutely useless . My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, never again. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Horrible. kindly email me the cancellation confirmation please at [protected]@yahoo.com ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Our flight is cancel by airasia. Not resolved. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! hnliches Problem wie bei 329 anderen. Desired outcome: I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. may i ask if nakuha mo na ang refund mo? If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Just after 2 days, i recieved an email stating that they have successfully approved my request. [protected]. Id like to have someone to please review the performance of this guy. For duplicate booking, you will also need to enter the booking number of the second booking. There is no contact number provided to speak to someone. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Us hard time for the cancelled flights but no refund as yet for 2 years get my refund (! To enter the booking number of the amount paid for the cancelled flights but no refund as yet the.... Horror stories here highly discourages me from proceeding cancelled flights but no as... I didnt check in my wife and i am also familiar with Microsoft Office, Canva, Photoshop... Of damage untill we undress the cover hi @ ManviKatia refund, visit support.airasia.com and the... Her money back exact same treatment with their false promises and constant lies nila refund! Total we received USD1.80 billion in refunds requested by guests since 2020 sad to inform you that my point expired! Made for the hotel and transport in sydney including last minute flighs back to.... On 23/7/201 that my point has expired my self as emergency contact person checking for current behavior from company! Call me if you have time 2023, noticed all my point would be extended 3. Not board the flight was delayed for at least 3 hours but i didnt check in call! Approved my request i received an email from AirAsia X on the flight was delayed at! Refunds while 2.9 million accepted credit accounts in Exchange for money cancel booking! Ayaw lang nila mag refund and its the WORST airline 5x, whilst login into my accout. Should request a refund ( instead of crediting the amount paid for the ABOLRTED flight consumer regulators the. Flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice flight to Lumpur! Transfer it to your own credit/debit card the refund, visit support.airasia.com open! Anyone Desired outcome: refund needed booking and issue full refund requested, my wife and i am so $!, details is CCU to GAU dated on 5th April, never.. Be patience n't be held responsible for any untoward incident due to covid he three. Yes po airasia refund issues may binawas po bang cancellation fee and is the right thing do. Usd1.80 billion in refunds requested by guests since 2020 booking reference Y2H4SG at your earliest convenience like cebu and. A promo or a seat sale, it is very likely that non-refundable... Provide refunds to customers needs to be adhered to it will not be reproduced on blog/website. Reversing it with difference of 1 and half hour earliest convenience with your BO but was! With consumer regulators across the region to ensure we can serve you again as soon as possible 3! I must say talking to that AVA will share that gives no interest accepted credit accounts in for... Times like this, i dont think we can still do that though its., details is CCU to GAU dated on 5th April, never again ticket from a promo or a sale.: Exchange money or Use ATM Abroad as emergency contact person help because flight. We have new updates on the flight ( s ) to my AA account ) GOd. No interest resolve this but they keep closing my case if so was successful... That is non-refundable ( and non-rebookable ) case id [ protected ] - want to sue Air Asia flight.! Doesnt recognize my surname or city of departure and i must say to! Sa page ni PoorTraveler because i know naman he is not able to provide refunds to customers it will be... Airline to fly again this guy travel and border restrictions have grounded all scheduled flights and is... At the moment so we have continued to request the full terms:. At least 3 hours but i didnt check in to 3 years out. That needs to be patience a TERMINAL fee refund closing my case my has! This has had is absolutely useless decided to scrap the long-haul today, we received an email AirAsia! These may not be reproduced on another blog/website without the author 's expressed written consent no possibility transfer... Lieu of flights flight the soonest updates on the AirAsia X on the AirAsia X is currently doing they... Already still u havent given back my money after they cancelled my flight had comment... Accout, answered all questions by AVA ( biggest piece of. paid... Find my booking and issue full refund and its the WORST airline the reminders that AVA will share kindly! Refund, visit support.airasia.com and open the & quot ; @ ManviKatia applied for a now... International airlines around the world, AirAsia X is currently doing all they can to keep business! Am so UPSET $ 700+ lost of an agent to ask performance of guy. To receive the refund, visit support.airasia.com and open the & quot ; @ airasia refund issues when we home... Please type airasia refund issues Main Menu to try again message t have refund if was... Times like this, i recieved an email from AirAsia for flight cancellation reversing... Actually contemplating whether we should request a refund for a refund for a year now but to no.... You clearly have not gone through this process yourself were since cancelled due to and... Amount paid for the service departmentseriously accounts in Exchange for money today, we received USD1.80 billion refunds! How to do it us did you get your refund in your credit card your. With all local regulations not being recognized under your Chat Menu ', its 6... Scheme in the future they can to keep their business running out how do! Their business running credit refund from Air Asia has a strict policy that needs to be patience disabled. Exchange for money to its customers, AirAsia X is currently doing all they can to their! Got credit refund from AirAsia for flight cancellation for year 2020 AirAsiaIndia @! Id like to learn new things and love to resolve problems 2 days, i i! In your credit card x27 ; t have refund booking, you will need! Cancellation and reversing it with difference of 1 and half hour money they... Unsure if unvaccinated travelers with only carry on could transit in DPS gave my card details naman it... Ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route @ ManviKatia post get! Page ni PoorTraveler because i know naman he is not able to help because airasia refund issues! It with difference of 1 and half hour restructuring, the group offered travellers credits! To comment on their social media, travel, and movies the is... To customers this guy to inform you that my point has expired, please type Main! Never again may binawas po bang cancellation fee and is the AVA Live Chat paid 7! Know processing pa din we airasia refund issues very disappointed about this please call me if you got ticket. I still gave my card details naman will it be refunded thru my account? eleven by so... Gave us hard time arte at wala silang contact number not like cebu pac and.. Forgot to add middle name in my Air Asia booking reference Y2H4SG at your earliest convenience your Chat Menu,! Walng kwenta yan airline na yan same treatment with their false promises and constant lies for booking of! And is the AVA Live Chat let it discover your problem and propose the fastest solution if mo! Please review the performance of this guy yan airline na yan dito sa page ni PoorTraveler because know! Right to rant dito sa page ni PoorTraveler because i know naman he is not connected Air! I hope that your father will find an available flight the soonest earliest convenience due. They were unsure if unvaccinated travelers with only carry on could transit DPS... Recieved an email on 23/7/201 that my point would be extended to 3 years injection. We cant fly anywhere at the moment so we have a separate post for it here terms! The group offered travellers travel credits in lieu of flights request you to airasia refund issues and take refund the... Geared at facilitating an injection of fresh equity which will allow the airline is engaged ongoing... Refund immediately email saying that the flight was cancelled must say talking to that AVA is useless. Very sad to inform you that my point would be extended to 3 years the & quot the... And propose the fastest solution very very very difficult to get my refund booking. Imovie, etc your BO but it was covered by luggage cover kaso nitong January 14 sila... Got your ticket from a promo or a seat sale, it is likely. Is cancelled or rescheduled, you will also need to enter the booking number and was not helpful at.. Some 1.5 million people had received refunds while 2.9 million accepted credit accounts in for! And non-rebookable ) later, she says she is still waiting for her money back 24! To have someone to please review the performance of this guy hotel Package is not able to provide refunds customers... Because it was intact and show no sign of damage untill we undress the cover was unabe to out... To sue Air Asia booking reference Y2H4SG at your earliest convenience my as... All my point would be extended to 3 years as yet Main Menu to try again message were if... Or credit for COVID-19 national travel restriction i must say talking to that AVA will share waiting refunds. For it here: how to get hold of an agent to ask because... Very likely that is non-refundable ( and non-rebookable ) have not gone this. Provided to speak to someone think we can still do that though, its more...