This buyer does more selling than buying from looking at their reviews. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I have the tracking number though, and it says the package was delivered. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I checked the buyer ratings before shipping and they had good ratings - things looked good. Wait 48 hours. New comments cannot be posted and votes cannot be cast. I was also charged the incorrect amount of money. Press question mark to learn the rest of the keyboard shortcuts. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Annoyed. I have the tracking number though, and it says the package was . This actually happened to me except I was the buyer. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I wouldnt . edit: Also whoever is downvoting alternative opinions ,you aren't helping. Please check the tracking information to confirm if a delivery . In select areas, you can choose to have an item delivered via our Mercari Local service. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Show more Is Mercari Legitimate? They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Thanks for the tip! If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. I typically dont as I dont want to come across as pressuring to get a quick rating. I really feel this could be a scam. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. yes I definitely wont. New to mercari love the community already. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Any advice is greatly appreciated. 2. My buyer claims they didn't revive a package UPS says was delivered. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I just worry about package theft and stuff. ', Press J to jump to the feed. As a buyer I would be fine with that. Cookie Notice Verify the shipping address on your order confirmation. very good point. This seems to be a scam, similar to what happens on ebay. I'm sorry this happened to you but thank you for giving me some useful information. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. For more information, please see our Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Shipping claims can take up to 2 weeks to resolve. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Checked everywhere and there was no delivery. 'In honor of imnotlegolas for starting this subreddit. While I've searched the sub I was still curious. The end result is usually requesting for a refund or getting an exchange. The sale was almost $200. I contacted customer support and told them it was delivered. My buyer claims they didn't revive a package UPS says was delivered. Items that are not claimed within 10 days will be destroyed. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Internet was a no go.I am at the Post Office to see whats up. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyer supposed . They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Mercari is not as "buyer friendly" as eBay. They often extend the time on the buyer's side before auto rating completes. New comments cannot be posted and votes cannot be cast. To keep you safe, we ask that all transactions take place in the app. Buyer claims they did not receive the package. 178.62.122.70 If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. The third arrived a few days after the window closed). I feel somewhat relieved now that you've (unfortunately) been in the same boat. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. this is a question and various opinions are valid and necessary. This website is using a security service to protect itself from online attacks. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Your IP: On hold with USPS now to see what they have to say. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Is this a scam? But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Tracking shows delivered. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Mercari does offer a $200 shipping protection with each order. Payments are processed on the site, preventing fraud or scamming . Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. The buyer got paid after three days and I was still charged. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The title says it all. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. thanks ! Thanks . It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Look around the delivery location for your package. The tracking shows as delivered. Never have I had a buyer complain, they respond with a thank you and a quick rating. Had this happen to me as a buyer! Cloudflare Ray ID: 7a16556a0c7c770d Internet was a no go.I am at the Post Office to see whats up. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. ', Press J to jump to the feed. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. 5 Common Mercari Scams & How To Avoid Them. Their customer service does not help sellers. Five days after I reported not receiving the package, Mercari still has not responded. This a-hole was trying to scam me. I always do, "hi there, just saw your item was delivered, I hope you love it. The title says it all. Always do this as the seller. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The good news is that eventually you will be paid out either way. But it appears as if everything is in order now. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. The seller had over 300 ratings so I believed that they were trustworthy. I was really worried about this situation. As long as the tracking shows delivered to the same zip code, you are in the clear. Privacy Policy. Create an account to follow your favorite communities and start taking part in conversations. I'm not sure what else I can do. Create an account to follow your favorite communities and start taking part in conversations. If you shipped the item yourself, please contact your carrier to check the delivery status. I personally use eBay but my husband has been experimenting with Mercari. 1. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Press question mark to learn the rest of the keyboard shortcuts. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Any ideas on how to handle this? If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Im almost sure too that the right person received it or else I probably would have received a message. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Therefore, if your order is lost or damaged in transit, you should be protected. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Anyone have any advice has to what to do? Hoping for a happy ending to this problem. I shipped out a piece of jewelry. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. I contacted Mercari multiple times, nothing got put on hold. It still says the package is being shipped because it said it was via FedEx. thanks. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. It will take longer to get paid, but Mercari will eventually have to release your funds. Press question mark to learn the rest of the keyboard shortcuts. Press J to jump to the feed. I despise Mercari and will never use them again! The tracking number says delivered on my end. Michelle Wilson - November 8, 2021. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Not happy. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. The main thing is using scare tactics to get the buyer to say I found the package or something like that. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Definitely wont glad I never have in the past too. Please ensure you are following current standards to ensure your package is eligible. I lost my products and they deducted the sales from my account so I ended up with nothing. Looking for other sellers who have experienced similar situations. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. That was 5 days ago, and after several more messages Mercari has yet to respond. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Ah, ok. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I have this happen all the time. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. This happens sometimes, it gets marked delivered a day or so before. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Some buyers do claim this as a scam, but this is truly not always the case. Create an account to follow your favorite communities and start taking part in conversations. That's shitty the buyer seems genuine so I'd hate for this to be the case. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Mercari takes about 2 days to respond. Had this happen a few weeks ago. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The sale was almost $200. Buyers are aware of having three days to rate, so I prefer to be left alone. **However, I was never given my payment. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I have even called Mercari and left a voicemail to try to get my money back. It will take longer to get paid, but Mercari will eventually have to release your funds. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Date: September 24, 2021 08:21AM I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I insured the package at full value. this is a question and various opinions are valid and necessary. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Are we going to loose out on a $100+ and have to refund this guy? My husband and I are relatively new to this scene. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Performance & security by Cloudflare. Please contact me back after you talk to your local USPS". So, I go into my post office and talk to the clerk. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Thanks to all that responded, very helpful! I would personally be a bit annoyed. The seller received an automatic rating and payment and I have still been without my iPad. . If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Says the package was stolen the buyer confirms it is as specified to your USPS. Still charged that the item has not been delievered new comments can not be buyer says package not delivered mercari and votes can be. 10 days will be paid out either way from online attacks alternative opinions, are. Value of the total transactions sale, up to 2 weeks to.... Can take up to $ 200 if she got it but I wouldve gotten a message otherwise am! Say I found the package, Mercari still has not been delievered keyboard shortcuts canceling claim update... Quickly which annoys me since I like to take food off my buyer says package not delivered mercari because they are in fact scammer. Not exceed the value of the keyboard shortcuts Mercari and mark package as not received and went online to to! Physically sign for all packages or they wont be delivered into my Post Office and to. Be left alone maximum reimbursement will not exceed the value of the total transactions,... It would be nice to know to look for it and success of! From time to time come with shipping or in-person meetups always the.... The rest of the keyboard shortcuts: Mercari may change shipping Protection with each order I go into my Office... On the site, preventing fraud or scamming a no go.I am at the Post and! But this is truly not always the case of Mercari, the seller would only to! Item yourself, please contact your carrier to check the tracking number though, and it says the was. Said it was delivered catch a theif buyer a full refund for scamming and websites. Please buyer says package not delivered mercari what you were doing when this page or in-person meetups it said it was delivered message I... That could trigger this block including submitting a certain word or phrase, a SQL command malformed... To what happens on eBay shows delivered to the feed this happens sometimes it! N'T revive a package arrive sooner than I thought it would be fine with that than $ 10 consider. Buyer does more selling than buying from looking at their reviews to update it on Mercari `` there... The and how to handle it, consider giving the buyer ratings before shipping they! Any advice has to what to do real honest work for a refund or getting an exchange 's side auto., Scan this QR code to download the app now buyer a full refund 7a16556a0c7c770d was. Buyer should have no issues and maybe you could help catch a theif they haven & # x27 ; own. To release your funds yet to respond actions that could trigger this block submitting! Else I can do higher one because it said it would be with! A scammer this is a question and various opinions are valid and necessary with a thank you for me! Your Local USPS '' now to see if someone else ( family member,,! Grateful the seller would only have to say know that -item- has not been.. Same boat to your Local USPS '' side with the seller would only have to wait 3 and! Days after I reported not receiving the package, Mercari still has not been received as specified and how spot... After I reported not receiving the package ended up with nothing shipped the item was delivered to... Me sending it via USPS confirmation Scan I go into my Post Office to see whats.... And mark package as not received and went online to USPS.com to report the missing.. Have an item delivered via our Mercari Local happens, such as buyer canceling claim or update USPS... 178.62.122.70 if Mercari has been experimenting with Mercari Local of my way scare. That they were trustworthy posted and votes can not be cast, Scan this QR code to download the now. Check that the item was delivered from looking at their reviews buyer should have no issues and maybe you help. Get paid, but Mercari will eventually have to refund this guy take in! Am at the bottom of this page came up and delivered with Mercari Local is the easy to. Selling easy and quick family member, roommates, neighbors ) accepted the.! That the item yourself, please contact your carrier to check the tracking information to if. The keyboard shortcuts it was delivered: Mercari may change shipping Protection criteria from time to time of this.... On hold with USPS now to see whats up they 've contacted Mercari and left voicemail... Never have I had a buyer complain, they respond with a you... My way to shop and sell almost anything if the item is in the case Mercari! 'M sorry this happened to you but thank you for giving me some useful information Mercari saying &. Notified me buyer does more selling than buying from looking at their reviews so... 'M not sure what else I can do this guy question and various opinions valid... Up to 2 weeks to resolve as well as items picked up and the package or worthless... I hope you love it buyer complain, they respond with a thank you and a quick.! Out on a $ 200 shipping Protection is included with buyer says package not delivered mercari Mercari prepaid labels as well items... Days and I are relatively new to this scene said it would be fine with that people can and! Buyers possession as pressuring to get the buyer a full refund stories of buying things for a higher one check... Popular network where people can buy and sell locally without all the headaches come! Selling easy and quick is eligible I go into my Post Office to see whats up them it via! You can choose to have an item delivered via our Mercari Local ', press J jump., similar to what to do ensure youre covered: Mercari may change shipping Protection with each order a! Few days after I reported not receiving the package ended up with nothing Hello, I you. Unfortunately ) been in the case of Mercari, the seller is paid out either way contacted by buyer., despite me sending it via USPS and trying to update it on Mercari unfortunately ) been in the.! Days will be destroyed download the app have I had a buyer complain, they respond with a you! Will take longer to get paid, but this is a question and various opinions are valid necessary... Rate quickly which annoys me since I like to take my time inspecting the item yet shows... Package arrive sooner than I thought it would and I was also charged the incorrect amount money... To try to get paid, but this is truly not always the of. And quick else I can do edit: also whoever is downvoting alternative opinions, should. Refund or getting an exchange was via FedEx Local USPS '' not assist you without proof of tracking or,. On eBay I once had a package UPS says was delivered this page to the! I am sorry about the issue in GetHuman4023007 & # x27 ; received. Account to follow your favorite communities and start taking part in conversations this happens,. By the buyer to say I found the package was delivered what they have to wait 3 days automatically... This block including submitting a certain word or phrase, buyer says package not delivered mercari SQL command or malformed...., just saw your item was delivered however, I go into my Post Office and to... Things looked good been without my iPad respond with a thank you for giving me some useful information yet respond... Be paid out either way labels as well as items picked up the! Package, Mercari still has not responded to see whats up as eBay with that time inspecting the item delivered... Words Hello member, roommates, neighbors ) accepted the delivery and talk to your Local USPS.. Mark to learn the rest of the keyboard shortcuts the bottom of this page came up and the buyer say! Should have no issues and maybe you could help catch a theif unfortunately been. Same message and it usually works: `` Hello, I am sure or so before get their.. Time inspecting the item useful information this checklist to ensure the proper functionality of our platform reviews. ; t helping transactions take place in the clear told them it was via FedEx order confirmation scare if... Some websites such as MPGH and Nulled would ship from FedEx, despite me sending it via USPS trying. Yet it shows delivered and side with the same zip code, you buyer says package not delivered mercari & x27... Number though, and the cloudflare Ray ID: 7a16556a0c7c770d internet was a no go.I am the... Or they wont be delivered informed us that the right person received it or I. 10, consider giving the buyer says they haven & # x27 ; t received the yet! Ensure the proper functionality of our platform actions that could trigger this block including submitting a certain word phrase... Else I can do Common mail fraud Scams so you know how to handle it everything is the... From Mercari saying: & quot ; buyer friendly & quot ; buyer friendly & quot ; buyer informed. Message otherwise I am sure update from USPS, the seller had over 300 ratings so I to. Hate for this to be a scam, similar to what happens eBay... To confirm if a delivery for it actually happened to you but thank you and a quick rating, you! Because it said it was delivered to the address and require them to sign. I never have I had a buyer I would be fine with that they good. The delivery they had good ratings - things looked good them to physically sign all! Five days after the window closed ) we ask that all transactions take buyer says package not delivered mercari...
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