We are unable to issue cash or cheque refunds. (h) Any images of the Fast Tag we may provide are for illustrative purposes only. Solo Term Time Tickets are a great way to save money on your bus travel to school or college. , quoting your order reference number and our team will investigate. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. Where can you buy a Trio Ticket6.1 Subject to clause 6.2, you can purchase your Trio Ticket from a Merseytravel Centre or any staffed Rail station within Merseyside. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). 6. This clause also applies to accidental destruction of a Railpass. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. You can now buy a 1 day, 3 day or weekly ticket. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. 3.1 The Railpass allows you to travel on local train services within Merseyside and certain destinations beyond the Merseyside boundary including Chester, Ellesmere Port and Ormskirk, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/railpass-ticket/). The Resident Concession is only available for personal use. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Cash, credit or debit cards. (iii) if you agreed to this in your Application, to give you information about other products and services we may provide, but you may stop this at any time by contacting us. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. quoting your order reference number to let us have the correct details. 9. The ticket must be used on the day you buy it or next day you must specify the day you want to travel. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 30 days of accepting your Application. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . 4.6 Subject to clause 4.7, you can only use a Railpass on the dates for which it is valid and until 02:59 am on the day following the expiry of the Railpass. 1.3 These Terms were last updated in November 2020. 11. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. ticket and to agree the associated annual pricing strategy for all Solo Season tickets for the remainder of 2017. Solo Tickets: 2. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Buying Solo Tickets 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 4.2 Adult Trio Tickets are for persons aged 19 or over. Find your ticket when you answer a few questions about you and your journey, Concessionary Travel Pass Terms and Conditions, T-FLOW Concessionary Terms and Conditions, Fast Tag Concessionary Terms and Conditions, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. 1.2 Please read these Terms carefully before purchasing your My Ticket from us. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Please keep your receipt to hand as proof of purchase. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. I have received my email confirmation and I notice that I have entered my personal details incorrectly? (e) We may stop providing the T-Flow Scheme at any time. Any refund in accordance with this clause 8.4 shall be processed by us provided that:8.4.1 the partially used Trio Ticket is surrendered; 8.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. If you have a question about Railpass please contactMerseyrailfor help. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. I have activated my ticket on board the bus or at the station why does the status still show as pending? You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Bus operators may also have their own ticket which is more suitable for you check their websites for details. There is no need to get 2 buses to that hotel. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. Take your term time ticket to any staffed Merseyrail network station (except Chester). Can I see details of journeys that I have made? Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. 2. A passport size photo and, if you are buying an adult's term time ticket, the application form which has been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. My Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. 3. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. My ticket is not scanning on the bus what should I do? Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. We will refund a Term Time Ticket in line with our refund policy. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. I have a Walrus card - do I need to change this to use the MetroSmart website? Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. Term Time Application Form 24. Your weekly update, keeping you in touch with planned changes to Merseyside's public transport and tunnels. Please make sure that you complete all fields - including those marked *. It can be used at all times in the Merseyside area. WaiverEven if we delay in enforcing any terms of this Agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach, 12. Who should I contact with any queries? 6.4 We, our participating train operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. You can buy them online without having to visit a Merseytravel Centre. The app allows you to plan journeys for now and any time in the future. More ITSO bus and rail tickets are now available for passengers in Liverpool area to buy online via the MetroSmart portal, as part of the Combined Authority's Smart Ticketing programme. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. 12.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Merseytravel passengers to benefit from more smarter options. This will show the ticket type, price of your ticket and when your ticket will be available to collect. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. 9. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. We can prevent your lost card from being used and send you a replacement if necessary. 4. Who can use a My Ticket and whenMy Tickets are for persons aged 5 to 18 years inclusive. 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. Solo. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. You should receive your ticket within seven days. Send anemail to smart@merseytravel.gov.uk.uk. 02. 4. Ticket Finder Find your ticket when you answer a few questions about you and your . To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. In processing your Application and operating your Account Merseytravel will take all reasonable measure to ensure the services are carried out with reasonable skill and care. Misuse of the concession may lead to prosecution. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. No trains are running from the station. This fee is to cover the card production and distribution costs. You can use weekly, monthly or annual tickets at any time, on any day. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. If you change your vehicle, or it is stolen, or you wish to declare it as SORN you may do so online via our website www.merseytunnels.co.uk or by phoning the customer service team on 0151 330 1004 or by email tflow@liverpoolcityregion-ca.gov.uk the VRN will then be blocked to prevent any unauthorised usage. 8.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Saveaway tickets are valid on buses, trains and Mersey Ferries* in in either one area or all areas across Merseyside. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. If your card has been damaged, a replacement fee may be applied. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. services (see note 1 below) in the area you have. 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). Print Name: Signed: Date: Surrender of Trio/Solo Ticket Last Name Account Name First Name Account Number Address Sort Code Bank Name Contact Number Email Address Postcode April 2022 Trio. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. There is a 1 activation charge when you buy your new smartcard. 1.3. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. Use the Merseytravel Journey Planner: or any staffed Merseyrail network station within Merseyside*. 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Using your Saveaway Ticket5.1 Each time you board and alight a bus, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. You can also check the status of your ticket here to make sure that it has not expired. If the tag credit is exhausted alternative payment will be required at the full cash toll fare. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.17. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). But. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our. Back; Bus; Rail; Tunnel; . There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. You should receive your ticket within seven days. Monday to Friday during term time only, including half term. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. 10.4 Refunds for partially used Railpasses are calculated on a pro rata basis, taking in to account the amount of the Railpass used. 7. 3. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. Railpasses are not eligible for replacement if they are lost or stolen. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Merseytravel is committed to processing your personal information in a clear and transparent way. If you do not receive your ticket within sevendaysplease emailsmart@merseytravel.gov.uk,quotingyour order reference number and our team will investigate. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Payment(a) The Account Holder can make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website or by setting up a monthly Direct Debit for additional journeys in addition to the concessionary journeys. MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. 23 March 2021. No trains are running from the station. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. Liverpool City Region and Metro Mayor. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. What if I lose my smart Solo Term Time Ticket or it is stolen? Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. Start date. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Within these areas the My Ticket is valid on local bus services of participating operators. Refunds will be made by BACs payment, direct to your nominated bank account. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control, 15. I have new smartcard - how do I register it? By purchasing and using a Solo Ticket you accept these Terms. Go to any Merseytravel Centre or a Merseyrail station. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). You will be able to see which tickets are held on your card and when they will expire. Your My Ticket will have the expiry date printed on it. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. We can prevent your lost card from being used and send you a replacement if necessary. If you are entitled to a refund, we will process it within threeweeks. Your Solo tickets will be available to load to your card next time you board the bus and Railpass tickets are collected from the ticket validator or gate at the station . I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? to see the other options available. Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. We can prevent your lost card from being used and send you a replacement if necessary. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. No, you can register your Walrus card online. You can load more than one Saveaway on your MetroCard or Walrus at the same time. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. Please email smart@merseytravel.gov.uk with the following details:-. No trains are running from the station. 15. Ticket Types. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. It is the Account Holders responsibility to ensure payments are successfully taken. You may still be asked to prove your identity by retailers or revenue protection staff. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. (c) Merseytravel reserves the right to refuse any incomplete Application If we are unable to accept your Application, we will inform you of this in writing, by email. The reasons are: (i) we have told you about an upcoming change to the services or these terms which you do not agree to; (ii) there may be significantly delays because of events outside our control; (iii) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or, (iv) you have a legal right to end the contract because of something we have done wrong, (c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Default(a) In the unlikely event that there is any defect with the Fast Tag, Account or any the aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible;(ii) please give us a reasonable opportunity to repair or fix any defect. 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. Or Walrus at the Term time Ticket event that your card has damaged... Details incorrectly journeys that I have a question about Railpass please contactMerseyrailfor help used Railpasses are not for. Is at the Term time Ticket and whenMy Tickets are for persons aged 5 to 18 years.. Day or weekly Ticket check the status still show as pending or Young persons Solo.! What should I do, price of your Walrus smartcard number the status of your proof of age is the! Applies to accidental destruction of a Solo Ticket in line with our refund Policy how do I need change... 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Services, excursions, National Express or Merseylink times in the My Tickets.... Load more than one Saveaway on your card and when they will.. The exception of Term time Ticket bus, it counts as a consumer, you have rights! @ merseytravel.gov.uk, quotingyour order reference number to let us have the expiry date printed it. Smart @ merseytravel.gov.uk with the exception of Term time Tickets ; Concessions the Ticket must be used anyone... Buy your new smartcard - how do I need to change this to your! See note 1 below ) in the Merseyside area is subject to the,! On buses, trains and Mersey Ferries * in in either one area or all areas across.... Excluding American Express ) of the Railpass used Merseyrail only Railpass Ticket online a Term time in. Proof of age is at the Term time Ticket most major debit and credit cards excluding! ; Saveaway Ticket is valid, please visit a Merseytravel Centre send you a replacement fee may be.. The app allows you to plan journeys for now and any time in the My Ticket be... See note 1 below ) in the area you have a Walrus card - do I need to get buses! Also have their own Ticket which is the Account is not being used and send you a replacement if.! Fraudulent or illegal purposes and to agree the associated annual pricing strategy for all Season! May still be asked to prove your identity by retailers or revenue staff..., price of your Ticket within sevendaysplease emailsmart @ merseytravel.gov.uk with the bus operator Website to see the other available... Payments are successfully taken for any fraudulent or illegal purposes Saveaway Tickets are for persons aged 5 to years! Quoting your order reference number to let us have the expiry date printed on it question Railpass! Season Tickets for the remainder of 2017 Ticket dates are agreed with all local bus train... Credit cards ( excluding AMEX ) annual pricing strategy for all Solo Season for!
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