You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. Once received, we'll refund the amount for the returned goods and send you a notification via email. The pending transaction is telling you that the payment is authorized to be taken. Check everything is correct and you're good to go! disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at: Customs clearance responsibilities for EU delivery addresses. If you need any support please contact us. The item I ordered is out of stock. Maximum discount will be 500 per order if not otherwise stated. If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. Discount codes cannot be used when purchasing a Gift Voucher. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. What do I do if I have not received my order? Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. At present, this information is not available for our products. (b) Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (iv) defective products under the Consumer Protection Act 1987; or, (v) any deliberate breaches of these Terms that would entitle you to terminate the Contract; or. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. You'll need to click on the item and choose the cancel option. b. We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected. Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. Please note: Customer Relations cannot respond to customer service enquiries. We'll send you an email within an hour to let you know if the cancellation worked. By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). Only one prize will be awarded per household. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers). Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. As soon as we know whats happened, well send you an email with the outcome. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. Date of experience: 20 February 2023. You confirm that the credit, debit card or PayPal account that is being used is yours. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. Names of winners will be available on request. What is the biological value of your Whey Proteins? 3. the controller in respect of your data will have been The Hut.com Limited. I have lost a Gift Voucher. You may choose to subscribe to a subscription plan through the Service. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia), 6. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. To find out why, you'll need to check the terms and conditions of the offer. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Absolutely, you can select a delivery address at the checkout stage. have been transferred to them. Finance available from other lenders is not covered by this regulatory arrangement. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. By accepting these Terms you consent to such checks being made. Sign up for exclusive offers, tips & tricks. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. d. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. If the code doesnt work then you'll need to check you're not trying to use more than one offer, you can only use one per order. Any credit will be valid for 6 months from the date of issue. a. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! The products sold on the Website are not for re-sale or distribution. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. Returns 46. Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. Please refine your search. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. Plus, we ship all items separately, making sure you get what you need as quickly as possible. We'll send you an email as soon as it's on the way! We will not pay any royalties or compensation to you or any third party for use of the Content. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. We've all done it, ordered something and then realised later that it is no longer needed. All orders are subject to acceptance and availability. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. This means that next time around you can order your favorite supplements with ease. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . Impact Whey Protein. All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Where can I find your Terms and Conditions? Follow the simple steps below in how to return your unwanted clothing: Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. arrow_forward. As soon as we've looked into what's happened we'll send you an email with the outcome. Who is the controller? By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. Refer to our Returns Policy to find out how. We also recommend checking funds in the account. ". There are currently no items in your cart. Any subscription plan cancellation request will take effect after the next upcoming delivery. Maximum discount value and percentage will vary depending on promotion. and, in specific circumstances, to transfer your personal data to another Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. 25% Off Hundreds of Products. h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. Credit will remain present on the account for 7 days from the time it was applied, Price Beater applicable to products after the promotional discount/offer has been applied to the products. As soon as we've looked into the fault we'll send you an email with the outcome. If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com. Send our Customer Service team a message while youre in your account. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. Why do you still hold my data? Shipping 55. Your order will automatically default to any saved addresses but you can choose to add a new one. It's easy to make changes to your details, whether it's your payment information, password or address book. Free Gift at 350AED. We take pride in our products so were sorry to hear youve received your order damaged. The email you Subsequent payments will be determined by the dispatch date of the previous subscription order. Social Media Content Use Terms and Conditions. Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. 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