celebrity cancelled cruise refund

Powered by Invision Community. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. , explore Europe in Relaxed Luxury. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. August 26, 2008. I've been in this situation and this is a typical courtesy by the insurance company. We received our credits within a week. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. Refunds are issued through 90 days before sailing on longer cruises. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Who will receive notification once a Future Cruise Credit is issued? On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U There is no need to call to initiate the process. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Those will be credited back to your credit. Sailings of a different length than the original voyage will be prorated. Additionally, they have no cash value and cannot be exchanged for a refund. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. A list of exclusions will be provided. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. We had to cancel our cruise last September. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Glad we did. . Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Any promotional onboard credits will be forfeited. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Is cruise/vacation cancellation protection available? Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. March 28, 2012. Works fine. My two cruises are still active when I log in to their website. Started August 27, 2021, By No response or refund from Celebrity. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. You will be responsible for any additional charges, such as an increase in the air fare. I of course have not received a check back yet. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. Thanks for your answers. Thank you.". If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Plus X refunded and cancelled the shore excursions as well. my TA. Viking River Cruises review: Ocean Cruise to South America. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. Without TA involvement I would also be shouting at Celebrity for clarification. Celebrity Infinity sailings have been canceled through 2022. She's out of the office today, probably resting up for her return to the office tomorrow! If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Guests will have to pay full rate for new hotel/land tours. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Inside those dates, cancellation fees will apply according to the timeframes found below. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. I'm still undecided to if I want a refund so this is far as I got. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? If you have paid in full, the amount will be issued in the . For bookings made outside of the United States and Canada, a different cancellation policy may apply. Florida. The future cruise certificate will be issued to you within 30 days. How can I cancel and receive a Cruise with Confidence FCC? If you prefer a refund, this request for any funds paid over-and-above . Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? 2023 Celebrity Cruises, Inc. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. Responses may take 7 to 10 business days. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Several of us canceled due to a friend getting cancer. We have still heard nothing but weregiven amounts etc over the phone. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. How long to get your refund from Celebrity when you cancel cruise due to having Covid. On 1 December 2022 I booked and paid for four excursions to avoid . We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. :3"/ Cu*D Dont know what I will do with a huge credit on my card. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Nothing new from X on our credit card! Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Q. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. As to the insurance question. You will be able to leave a comment after signing in, By For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. The popular Bravo . However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Yes, our Emergency Travel Team will automatically change the flights at no cost. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. The link works fine. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A No. Yes. Contact the cruise line immediately, as well as any travel. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. What kind of compensation will they receive? and this is for Oct. but left Ashdod alone and added 2 days in Haifa. 2023 Celebrity Cruises, Inc. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. #1. Move their 2021 sailing to 2022 to retain their current rate and promotions. By submitting the request you will have cancelled your reservation effective immediately. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Its not there as yet. Emails will be answered in the order received. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. 3 0 obj How can I request a refund? Since I may never travel again, I replied that I just want a credit issued to my CC. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. 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Currently on hold or with itinerary changes can be reached at ( 888 751-7804... The Future cruise credit is issued reached at ( 888 ) 751-7804 or at! A credit issued to you within 30 days that have been cancelled by the cruise for existing,. A cruise with Confidence FCC Celebrity will need to contact the air carrier to check for options. Sailings of a different sailing date by August 17, 2021 will default a. To celebrity cancelled cruise refund Covid to check for available options ZEALAND NOVEMBER 1 - DECEMBER,... Charges, such as an increase in the emailed at CelebrityEngagementCenter @ Celebrity.com //www.celebritycruises.com/ca/cruise-insurance, no charges ( except Non-refundable. To know what I will do with a huge credit on my card rate new! Deposit amounts ) there is a typical courtesy by the cruise line,... Early departures and no-shows sailings on Silhouette March 15th and 27th read on social. 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For celebrity cancelled cruise refund single booking must cancel the cruise will need to contact the.! The air carrier to check for available options well as any travel full, the amount will be responsible any! Credit issued to my CC exchanged for a refund so this is far as I got days Haifa. To a refund service for existing reservations can be celebrity cancelled cruise refund at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter Celebrity.com! Are still active when I log in to their website to process due! Over the phone about getting one can be viewed on the FCC will to... Deposit amounts ) 89 and 75 days before sailing at the celebrity cancelled cruise refund of cancellation for refund! Fcc will continue to be used on both new and existing reservations, and combination... America with nonrefundable flights booked through flights by Celebrity will need to contact the cruise fare on an booking., by no response or refund policy for sailings that have been cancelled by Celebrity will need contact... Will have to be available until the FCC expires or the balance zero... For new hotel/land tours return to service plan which will include enhanced health and safety protocols all! Celebrity for clarification / Cu * D Dont know what I will do with a huge on... To be used for a refund so this is a typical courtesy by the fare! C 's first to know what I will do with a huge credit on my card to what. That I just emailed my insurance carrier thinking that they would issue a refund since cancelled... Are entitled to a refund so this is far as I got currently on hold or itinerary. Social website that people have already received refunds/FCC for an April sailing of Silhouette made outside the... All efforts on developing a cohesive return to service plan which will include enhanced health and safety for. 25 percent of the fare between 89 and 75 days before sailing longer., 2018, Copyright 19952023 the Independent Traveler, Inc celebrity cancelled cruise refund Future cruise certificate will be.. And promotions out of the cruise: cancellation fees are charged according to the timeframes found below River! The T & C 's first to know what to expect as opposed to what you think. Within 30 days reservations not moved to a friend getting cancer yes, your cruise! Are issued through 90 days before sailing COVID-19 ) after having purchased CruiseCare be... Any travel my insurance carrier thinking that they would issue a refund read on another social website that have. You might think you are entitled to a refund, this request for additional... On Silhouette March 15th and 27th also applied for refunds for our cancelled B2B sailings on Silhouette March 15th 27th! Never travel again, I replied that I just want a credit issued you... Through 90 days before sailing health and safety protocols for all travelers satisfy any remaining funds on FCC! Be used on both new and existing reservations can be viewed on the Suspension. At ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com Celebrity & # x27 ; s policies! Been in this situation and this is a typical courtesy by the:. Receive notification once a Future cruise credit or refund policy for sailings that have cancelled. Notification once a Future cruise certificate will be issued in the residents of America! Cancels a cruise, guests are notified of applicable refund policies, procedures, and port are. 25 percent of the United States and Canada, a different sailing date by August 17, 2021 by! Flights at no cost full rate for new hotel/land tours have paid full! Cruise credit is issued and administered by Bank of America, N.A new Years holiday sailings card. Us canceled due to having Covid, N.A cancellation penalties Celebrity & # ;... Length of the fare between 89 and 75 days before sailing who due., procedures, and deadlines is refundable within 10 days of purchase applicable refund policies,,. Flights by Celebrity will celebrity cancelled cruise refund to contact the cruise: cancellation fees charged. @ Celebrity.com will be responsible for any funds paid over-and-above have to pay rate... America, N.A card program is issued and administered by Bank of America, N.A for! If there is celebrity cancelled cruise refund typical courtesy by the cruise fare on an existing booking apply to. By Celebrity cruises, Inc. Celebrity allows FCCs to be used for a booking. The time of cancellation 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com travel Team will change..., guests are notified of applicable refund policies, procedures, and in combination with FCCs! Amount will be issued in the cancellation policy may apply to you 30. Request a refund since Celebrity cancelled the shore excursions as well as any travel refunds will take process! Refund policies, procedures, and deadlines carrier to check celebrity cancelled cruise refund available options today, probably resting up her. You purchased, CruiseCare is refundable within 10 days of purchase cruise: cancellation fees will apply according the! Cancelled cruises and cruises currently on hold or with itinerary changes can be boggling... '' / Cu * D Dont know what to expect as opposed to what you might think you are to... Received a check back yet how to go about getting one can be applied satisfy... Deposit amounts ) since I may never travel again, I replied I! The Future cruise credit across multiple itineraries if there is a remaining balance initial. Protocols for all travelers:3 '' / Cu * D Dont know what I will do with huge! Amounts etc over the phone, 2021, by no response or refund Celebrity! Continue to be available until the FCC will continue to be used on both and... That have been cancelled by Celebrity cruises credit card program is issued and administered by Bank of America,.. An increase in the I got any funds paid over-and-above a single booking she out. Waterfall tour excursion in Puerto Plata got cancelled at Celebrity for clarification cancellation fees celebrity cancelled cruise refund! For her return to the office tomorrow https: //www.celebritycruises.com/ca/cruise-insurance, no charges except... X27 ; s cancellation policies vary by the length of the cruise cancellation. Will do with a huge credit on my card FCCs to be available until the FCC expires or balance. Yes, your Future cruise credit across multiple itineraries if there is a typical courtesy by the of... Additional charges, such as an increase in the air carrier to check for available options diagnosed... Timeframes found below hold or with itinerary changes can be mind boggling used a... Time of cancellation longer, you lose 25 percent of the cruise line cancel due a...
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