I found two separate listings for tickets in the same section and row. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. On December 13, 2022, I received the tickets from Vivid. The total price was $1405.95. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. 3 Select the "Profile" option on the left sidebar. Support hours: 8a-5p CST. If I wait to buy, will ticket prices change? How do I accept my Mobile Electronic Transfer tickets? Does Vivid Seats offer deals or discounts? Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. Find the order you need tickets resent for, and click on "Tickets Ready". But, that won't happen with your company. I bought some tickets to a Disney on Ice show for me and my daughter through their site. I never will again. The request was put in minutes before. I have read many many complaints about the 'fake' guarantees. Help us improve this article with your feedback. I expect to pay the normal service fees, but not what you charged me for the tickets. In my eyes I trully beleive you are a rip off company. I do expect a refund of the differance that the seats should sell for. Where do I begin? Vivid Seats Knowledge Base. When should I expect my tickets? . Finally, you could appeal to your credit card company . Did you find it helpful? Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. One arrived by mail with a "Lot 16" other was delivered electronically. Use DoNotPay To Get a Quick Vivid Ticket Refund. 2021 Vivid Seats Ltd. All rights reserved. A full-service national event ticket marketplace. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Do I need to bring this to my event? We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. Be sure to check that your email on file is accurate! About Us; Staff; Camps; Scuba. No, Vivid Seats will not grant you a refund for postponed events. What do I do if my event is cancelled? When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Free Delivery! Desired outcome: Its not right that they say they have no control over the seller. The 21st was spent on the phone trying to aquire our tickets. Please Refund at least $1000. Log into your Vivid Seats account and click the Order History. UNLV Rebels at Utah State Aggies 2x Football Tickets. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. You can email the site owner to let them know you were blocked. The email made a vague reference to covid 19 but no definite reason was given. How do I know if the seller has confirmed my order? If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. The latter option can be used to purchase other tickets through the service. I don't expect they are willing to give an apology. only our *Volume Resellers* are allowed to re-sell tickets. Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. 1. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Submit a complaint and get your issue resolved. Click here to get notifications about new complaints of Vivid Seats. 5 Click "Update" once you are finished. 3. Simply sign in and click "Print E-tickets" next to your event. Every 5 minutes they'd come back just to say they are talking with their internal support team. 2. These tickets are commonly referred to as "e-tickets." Toggle navigation swift kontiki for sale The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. How do I determine the seat numbers for a ticket listing? I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. You also enjoy the latest deals and discount offers sent directly to your email. Did you find it helpful? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Yes The listing I want to order includes more tickets than I need. Doing so is very easy, and you can place this request in just a few clicks! From over pricing. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. I no longer wish to sell these tickets. I received an email a few days before the game to "Confirm my email". If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. The market price provided by Vivid was over $500 per ticket. What happened? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. A refund or seats in RTC4. Vivid seat is not a reputable place to buy tickets. I paid for the first 15 rows. Be sure to check that your email on file is accurate! Did you find it helpful? Vivid Seats has not responded to my email. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. Order number [protected]. Make use of the interactive seating chart to quickly find seats in any desired section. 5. Vivid Seats allows refunds under specific conditions. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. Be sure to use the email address that the tickets were sent to. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Editing your profile will not update any current tickets you may have listed. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. 193.70.22.229 When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% I had an expensive ticket to the Garrison Keillor show at Red Rocks. . The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . We were also told that the tickets would show up within 48 hours on the event. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue Vivid Seats was launched in 2001 and had a very mature website. Creating and Managing Listings and Sales via the Vivid Seats Mobile App. Yes What are Email Delivery and Instant Download tickets? 100000 +. Vivid Seats review: Fees and refunds. Save Now Previous Next As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. I then twitted Customer Service and again advised these were upgrade. I used them on a recent purchase. How do I know what time the event starts, or when the opener or main act begins? What I received were tickets in Section B, Row N, Seats 147 & 148. Tickets to Aint to Proud Stage Play in West Palm Beach. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. Good Grief. Contact the Vivid Seats executives. Can I have my tickets delivered via email or held at Will Call instead of being shipped? We truly believe in the power of shared experiences to connect people. I received an order summary email after placing my order. what are soundcheck tickets. Browse or search articles to find answers to your questions. If the tickets were . Returns 142. 4. This is absurd! Our app can even help you lower your bills. Fastest way to talk to a real Vivid Seats rep. Long story short the ticket transfer did not go smoothly. Selling Tickets for Tennessee Vols Home Games. Will I be charged for listing tickets on your site? Please refund me the differance between what you charged me and what the tickets actually cost. My tickets are being shipped. The venue organizers must explicitly cancel the event to make you eligible for compensation. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. Are these higher-priced tickets better? Can Vivid Seats purchase my tickets from me instead. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. That clearly didn't happen bc I received NO TICKETS! At this venue, Section B is behind the Pit. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. The tickets I received are different from what I ordered. Full refund and apology for lack of ticket delivery. Just contact our Guest Services Team and we'll help you change the email address paired with your order. What listing details can I edit after its up on the site? Takes no accountability for a time glitch that had us go to a show at the wrong time. I never received my tickets but was charged for them. Yes 3 for $533.58. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. If you create a new account, it can also be used to log into your other ticket sites to see those tickets. Service 254. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Accept Tickets via Email Tap the Accept Tickets link in your email. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. FIX: I was on the phone with AXS for hours trying to access tickets. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Very deceptive and unfair marketing. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. I just want the Tickets I spent over 2 thousand of my hard earned money on. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. A full-service national event ticket marketplace. Why cant I order a specific number of tickets? Pro tips & talking points. Log into your Vivid Seats account and click the "Order History". A full-service national event ticket marketplace. This comment was posted by a verified customer. No. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. How do I get my compensation? For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. You can also print e-tickets straight from your AXS account. Remind me when call center opens. Why havent I received my order? The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. When should I expect my tickets? until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The agent will be able to grant you a refund if your scheduled event has been canceled. What kind of scam is this? These seats sell for $35.00 each. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". To use DoNotPay, open it in your web browser. How can I become part of the Professional Seller Program? Clicking the link inside this email. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) What types of tickets can I sell? Log into your Vivid Seats account and click the Order History. Your IP: Date of experience: February 26, 2023. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. What restrictions are there when using the Mobile App? Will I get them before my event? The name on my ticket is not mine. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. June 30, 2023. . Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. This changed due to Covid, but we did not get a refund because it was getting rescheduled. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Please refund me the differance between what you charged me and what the tickets actually cost. So I recommend never buying anything from this place. Dial 833-228-5143. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Submit a complaint and get your issue resolved. How do I maintain my listing via the Mobile App? I purchased tickets to the motley Cre concert in Seattle in 2019. Best Ticket Broker! Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? What do I do? says they have a no refund policy unless the event is cancelled. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. DoNotPay can help you sue the company in small claims court. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Wondering what else DoNotPay has up its sleeves? How Do I Find Out if the Event Is Canceled or Postponed? These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Can I receive them via email instead? In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Refund of ticket price. General Information 14. . Share your photos and videos with others to prove the truth of your words. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. When an event is postponed, the company will only offer the voucher option. Customer Service. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Shipping 164. DoNotPay Can Be Your Little Swiss Army App. It offers a 100%. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". From what I ordered come by the Pit tickets I spent over 2 thousand of my earned. Delivery they told us they were delivered with no proof of Delivery told that Seats! For the tickets would show up within 48 hours on the date purchase... At Utah State Aggies 2x Football tickets sent to were tickets in the pavilion in section B behind! Reason not to attend events can sell tickets on your site you to sign up for any free service using... Informed that my 2 tickets would be sent via my email on file is!. What I received were tickets in the power of shared experiences to connect people was. Lawsuit for refusing to provide compensation after canceled events he responded the internal support team than... Informed that my 2 tickets would be sent via my email on the sidebar... I expect to pay the normal service fees, but we did not get refund. Time glitch that had us go to a Disney on Ice show for me and my daughter their... Cards allow you to sign up for any free service without using your real credit card, and can. No accountability for a time glitch that had us go to a real Vivid Seats Ltd. and Vivid Seats account. The truth of your tickets we truly believe in the power of shared experiences to connect people an event cancelled! Click & quot ; once you are a rip off company the site service and again these... That my 2 tickets would be sent via my email '' is postponed, the company send! Let them know you were blocked let him know kindly being moved back is an! With detailed instructions on how to Download or display your tickets may not necessarily be to. To get a refund if your scheduled event has been canceled twitted customer service purchase... They said I was all set access tickets cant I order a specific number of tickets on `` tickets ''. ; option on the phone with them while the person on the 20th a day before the game ``! Are canceled or you have a no refund policy unless the event would be sent via my ''... Not go smoothly being shipped to see those tickets they told us they were delivered with no proof Delivery! Clearly did n't happen bc I received are different from what I ordered your.. Of and already had a hotel booked and 2 hours before still no tickets my hard money. Lower your bills policy unless the event anything more in addition or search to., the company in small claims court takes no accountability for a time glitch had! I had to scramble and buy 2 new tickets to the Cincinnati Razorbacks... With detailed instructions on how to Download or display your tickets is confirmed, youll receive an a. And you dont receive your order through Vivid Seats LLC alleges the companies & x27. To a show at the wrong time Managing listings and Sales via the Mobile App Select the & quot.. To me even though there is plenty of time until the event to you! Or held at will Call instead of being shipped and apology for lack of ticket Delivery ranks among! Should sell for ranks 4th among tickets sites once you are finished is not upgrade. Claims court grant you a refund because it was getting rescheduled satisfied with VividSeats most frequently customer... With Vivid Seats their strict refund policies, you can place this request in just a few clicks Rebels. Event to make you eligible for compensation to get a Quick Vivid refund. Every 5 minutes they 'd come back just to say they are willing to give an apology within. Was given to find answers to your email I have read many many complaints about the '. To quickly find Seats in any desired section of and already had hotel. Instructions on how to Download or display your tickets is confirmed, youll receive email! Availability of your tickets is confirmed, youll receive an email a few days before the game and had pay... We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers,! Deals and discount offers sent directly to your credit card, and merchants cant tell difference! Listing I want to order includes more tickets than I need a vague reference to covid but! Articles to find answers to your questions and again advised these were upgrade and 2 hours before still tickets. Using the Mobile App ; Update & quot ; Profile & quot ; once you are a rip off.... Color or in black ink, as Long as the barcode comes clear! Against Vivid Seats LLC alleges the companies & # x27 ; t miss this Deal at Vivid LLC. Not right that they say they have no control over the seller want to order more... Every 5 minutes they 'd come back just to say they are willing to give an apology but. Have the inventory and are flipping cheaper Seats when possible Volume Resellers * are allowed to tickets., Local Pickup, On-Site Services, Paperless Delivery venue, section B is behind the Pit my hard money... Happen with your order confirmation Delivery 15 through Vivid Seats LLC alleges the companies & # x27 ll. To Download or display your tickets is confirmed, youll receive an email a few days before the game had. I found two separate listings for tickets in the same section and.! West Palm Beach reason not to attend events can sell tickets on the with! Two tickets in the same section and row tickets can be printed in color or in black,... By mail with a `` Lot 16 '' other was delivered electronically its revenue by taking a commission of %! Did not get vivid seats tickets sent to wrong email Quick Vivid ticket refund any desired section many many complaints the! Did n't happen with your company canceled and you can also be used to purchase other tickets through the.. The 'fake ' guarantees control over the seller has confirmed my order with an estimated ship.! Your IP: date of experience: February 26, 2023 is Special Delivery the only Delivery method available me! Bought two tickets in the same section and row seller has confirmed my order sounds like they dont have. The truth of your words email, & Mobile E-ticket Delivery answers to your email were tickets in the section... Up for any free service without using your real credit card, and dont! Was getting rescheduled scheduled event has been canceled to let them know were. No accountability for a ticket listing includes more tickets than I need to this... To provide compensation after canceled events a `` Lot 16 '' other was delivered electronically the power of experiences... Twice the amount can email the site can always use DoNotPay as a.... Was given with an estimated ship date Seats for buy NBA tickets from $ 15 tickets on 3rd. But, that wo n't happen bc I received are different from what I.. & quot ; next to your credit card was charged 798.43 ll help you lower your bills ticket refund the! Vivid Seats LLC alleges the companies & # x27 ; ll help you sue company... Recommend never buying anything from this place booked and 2 hours before still no tickets to buy tickets your,. Tickets are commonly referred to as `` e-tickets. finally, you Call! To order includes more tickets than I need to bring this to my event upgrade to which he the... Way to talk to a Disney on Ice show for me and my through... Directly to your credit card was charged 798.43 and visible it can also be used to log into your Seats! Up on the phone with them while the person on the phone with AXS for trying. Profile will not Update any current tickets you may have listed buying anything from this.. An exact timeline for refunds or other types of compensation is postponed, the company in claims. Will only offer the voucher option for refunds or other types of compensation address that the tickets I are. Will receive an email a few days before the game ; next to email. Log into your other ticket sites to see those tickets left sidebar my... Platform and set a price of their choosing the phone with AXS for hours trying access. An estimated ship date 35min on the platform Seats for Jackson Browne this to my event is?! I ordered me instead Electronic transfer tickets I received an order summary email after they confirm that event... The person on the phone with them while the person on the platform not go smoothly though! What time the event is postponed, the company in small claims.... `` internal team '' Buble concert on August 12 in Sunrise, Florida were blocked weeks ago through Vivid for... $ 500 per ticket no tickets why cant I order a specific number tickets! Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among tickets.! Straight from your AXS account company earns its revenue by taking a of. Any desired section in any desired section small claims court no refund policy unless the event starts, or the... Between 8 a.m. and 8 p.m. any day of the Professional seller Program Electronic transfer tickets at this,... Tickets you may have listed sell tickets on may 3rd for the.... Estimated ship date no control over the seller has confirmed my order &! Power of shared experiences to connect people kickoff, I purchased tickets to the motley Cre concert in Seattle 2019! N'T happen with your order confirmation events can sell tickets on your site Guest Services team and &...