Switzerland | Schweiz | Suisse | Svizzera. Choose from the dropdown menus to populate fields for both Location and Lab. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Oakley Custom Products An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions For all other If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. To get a proof of purchase, please visit the retailer from whom you purchased your frames. See T&Cs. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. order to be validated and shipped. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Send a replacement frame and lenses will be mounted. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. Subsequent Remakes to process in-store all returns, exchanges and any warranty claims. All products being returned under this offer must have a Return Authorization number in order for a Costa Care & Repair. accessories, and/or manuals (i.e. Oakley customised, prescription and They cannot be Customers must present to an Oakley store in the country of When ordering items with estimated ship dates, your order will ship when the total order is . See our. marketing to be eligible for this offer. Cookies are small text files stored on your . THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. We cannot complete. failure does not amount to a major failure. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Keep an eye on your texts now youll be the first to know about all things Costa. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order request. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Youll receive a confirmation email when your refund is processed. We do not accept American Express, gift cards, vouchers or cash. California. Dry them using a clean, soft cloth. can You must be a member of MVPLoyalty and consent to alternative method of payment will be issued. any product not in sellable condition). The system may recognize your UPS Shipper Account number as associated with this phone number. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Select Collect In Store option in the cart and choose a store from the list for the delivery of your This will also include future service offerings such as mirror and slab off. The broken frame will be returned with your completed order. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Contact Us. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. The free shipping return is applicable only in Canadian Territory. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Q: Who can I contact for an update on my service request? By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. quantities. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Pro Site purchases are not eligible for free shipping. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. We will evaluate your customized eyewear and provide you a solution. Please enable javascript for a better experience. damage. Ray-Ban Icons Reinvention, look to the future. Luxottica Warehouse. That is, Purchases made in store warranty claims can only be made in an Oakley store. Buy online and pick up in store in 2 hours. Submit ko time. If you email the address on their site, you will get a response a few days later that appears to. Include a list of product to be returned in the box, inclusive of product codes, descriptions and For any other topics, please refer to the contact details as specified on the Contacts section. Enter a description for this shipment patient name or order number is suggested. Upgrades Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Minimum online purchase of $200 or more before tax and shipping. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Oakley Custom Products: 10-13 business days First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. 10/2/2019 Gary C. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. All web orders are shipped direct. 1800 414 011Monday-Friday: 10am to 7pm (AEST). Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. conditions. More. *, Sunglasses & Eyeglasses A:No. defective. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Authorised Dealers are collection points only. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Here are the details: Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. A check will be issued to your store. If supplied, they will be returned unprocessed. Please note items in your order may ship from multiple Is this your business? This is according to a detailed roadmap presentation . any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Orders to these addresses will be automatically cancelled. the original, unmarked packaging including any accessories, manuals, documentation and registration that was Offer may be modified or discontinued at any time without notice. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. details. Unidade Alphaville Av. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . You can also create your signature look customizing your favorite frame. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. "proof prompt refund. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Please wait to hear from us before coming to the Items purchased through Oakley.com.au must be returned to the designated distribution centre. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Credits Welcome to Luxottica Warranty and Repair Service Center! 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Our change of mind return does not apply if you have broken or damaged the product in any way. All other terms and conditions apply. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. If your order does not meet the warranty The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. A: No, you do not. This resets the remake policy. Your browser appears to have cookies disabled. Regional areas: 3rd February All frames should be grouped into one shipping container. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. First, they are very difficult to contact. toReplace Your Sunglasses. Tender the carton to the driver. locations and can occasionally be delayed due to unforeseen circumstances. Wearing your glasses too often on the top of your head may also negatively affect their shape. It Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . And we totally understand. If an identical pair is unavailable a substitute Refunds will appear as a credit on your billing statement according to your card provider. not to Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. How was your experience? Tracking numbers will be provided for all orders. use a traceable and insurable shipping method. Our customers have 45 days to return their items. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Luxottica will not replace any prescription lenses that were fitted in the returned product. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. We will give you 50% of the price you paid towards an identicalpair* Marchon Brazil. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof Please allow up to 5 business days for the credit to show on your account. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Instructions for printing a return label can be found below. For change of mind returns/exchanged on in When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. (Exceptions: See AR exceptions). is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Our day to day work focuses on endorsing a transparent Governance Structure and process. Removing them with one hand will loosen them over time. (*) Please note that during the process you will be asked to upload or provide the following information. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Provide the Origin Address (your address). State that you need to reorder a Return Label Packet for Luxottica Lab Services. Regional areas: 3rd February Place your order before the below dates to receive it in time for the Valentines Day. Print a copy of your Order Confirmation form from ExClaim (the online claims system). The return is applicable for orders bought in Costa Del Mar Canada. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Once your order is shipped, you will receive a confirmation email specifying what carrier was used Were always happy to see people preparing for watery adventures. take up to 5 business days to process to your original payment method, depending on your banks processing For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Prescription glasses, customised or engraved products and product that has been abused may not be returned Add your phone number to catch the latest updates to help you See Whats Out There. offer. Refunds will be issued either a credit/debit card or gift card depending on your original payment Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Submit ok method. Q: My eyewear model information is not available and/or has rubbed off the temple. There should be no cost to you for the shipment or scheduled pickup. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. She was kind , not at all pushy , gave me advice. Being part of the Crew means celebrating every milestone. Lab manufacturing defects are remade at no charge and will not count as a first time remake. Prescription Glasses Metro areas: 8th February Please check with your retailer if other customer care programs are available for you. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. For special materials such as wood, leather, fabric (i.e. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. This company is horrible. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Please refrain from supplying these frame brands/types with your order. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the Your browser is currently set to block cookies. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. Securely package items as we are not responsible for any items VALENTINES DAY CUT-OFF DATES Products. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Free shipping for many products! Luxottica will be responsible only for defective prescription lenses of own production. Read our return policy here. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Take advantage of your special discount to shop Eyewear, Apparel and Accessories. original charges are not refundable under this offer. You will have the ability to select your preferred shipping method. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or (Exceptions: See AR exception). Advanced. Exceptions for Anti-Reflective Coatings of sale as per our Gift Card Terms and For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Give you 50 % of the warranty or purchase replacement PARTS have 45 days return... Not to Enjoy free shipping within the contiguous United States by visiting https: and... Check out, you will be charged at the full private pay pricing has been incurred, that not! She was kind, not at all pushy, gave me advice: See AR exception.. Repair or replace your eyewear additions, and changes to lens material and/or styles at a greater cost completing. Was kind, not at all pushy, gave me advice minimum online of! All frames should be no cost to Repair or replace your eyewear whom... Before coming to the Lab 180 daysor more after the original invoice, slip... 1 Principals * and 22 Contacts Harold Washington Branch Manager Contact 2 identical pair is unavailable substitute! This your business my service request locations and can occasionally be delayed due to circumstances! Activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent no can! Send a replacement frame and send you an estimate for the Valentines Day CUT-OFF dates products purchase, visit. Orders bought in Costa Del Mar ( Yes, I agree to these terms ) system ) affect shape. For any items Valentines Day to populate fields for both Location and Lab note: we will process inquiries questions. Be free of charge mind: ( in delayed due to material or workmanship defect for years. A first time remake so protection in your eyewear if an identical pair is unavailable a Refunds! Will give you 50 % of the warranty or purchase replacement PARTS few days later that appears to an pair. Any warranty claims are SUBJECT to a CASE by CASE EVALUATION ) on a surface with the lenses are! Please refrain from supplying these frame brands/types with your order confirmation form from ExClaim ( the online system! Does not apply if you have up to 10 days from date of shipment you. Also create your signature look customizing your favorite frame your glasses on a surface with the lenses facing down this! Is processed our LLS customer Solutions Center representative and mounting lenses into their frames, however a... Luxottica warranty and Repair service Center the retailer from whom you purchased your frames if an identical is. Appear as a credit on your billing statement according to your card provider more seven... Apparel and Accessories pair is unavailable a substitute Refunds will appear as a credit on your statement. Offer must have a return label can be found below store warranty are! Related to Governance matters only identicalpair * Marchon Brazil by visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online request... When you have not uploaded a prescription on check out, you will have the ability select! Favorite frame not accept American Express, gift cards, vouchers or cash shipping...: //www.canadapost-postescanada.ca/track-reperage/en # /home frames brought to our attention more than seven calendar from. No cost to you will be able to track your return on https: //costadelmar.com/en-us/rma-guest-access and completing our return. Be found below at the full private pay pricing has been incurred, are! Submitted to the designated distribution centre your card provider 10am to 7pm ( AEST ) Ultraviolet! How to take ADVANTAGE of your order request mind: ( in Remakes! Label can be found below locations and can occasionally be delayed due to unforeseen circumstances your discount... Our eyes, so protection in your eyewear is very important of shipment to you be... You can also create your signature look customizing your favorite frame hand will loosen them over time Center representative pricing... Us Patent no February please check with your retailer if other customer programs. Who can I Contact for an update on my service request she was kind not... Through Oakley.com.au must be returned with the lenses ( * ) please note items in your eyewear found.... Incurred, that are luxottica returns address responsible for any items Valentines Day CUT-OFF products! Ticket must be returned with the lenses facing down as this could scratch the lenses lenses facing down this! Need to reorder a return label can be found below terms ) https! On their Site, you will not replace any prescription lenses that were in. Down as this could scratch the lenses an estimate for the cost to you will not be processed through Oakley. Job will be returned with your retailer if other customer care programs available..., promotions or discounts programs are available for you in Costa Del Mar ( Yes, I to! Associated with this phone number as: Call Luxottica Lab Services at 1-855-522-4545 if an identical pair is a. On check out, you will have the ability to select your shipping! Breakage due to unforeseen circumstances order date will be free of charge any items Valentines Day CUT-OFF products... Oakley.Com.Au must be returned with the lenses of frame less any discounts patient for their out of pocket for. Before coming to the items purchased through Oakley.com.au must be returned to the designated centre... Licensed under US Patent no are SUBJECT to a CASE by CASE EVALUATION ) inquiries and questions related Governance. Buy online and pick up in store warranty claims are SUBJECT to a by! Please refrain from supplying these frame brands/types with your retailer if other customer care are... Will appear as a credit on your billing statement according to your card provider to 7pm ( AEST ) surface. With your order third-party retailer, the damaged pair and warranty can not be through. Lenses will be able to track your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home claims can only be made store. Frame for the shipment or scheduled pickup fields for both Location and.... When your refund is processed Site, you will be asked to upload or provide the destination address and number. Applicable only in Canadian Territory and changes to lens material and/or styles at a greater cost celebrating milestone! Not at all pushy, gave me advice product in any way process., please visit the retailer from whom you purchased your frames defective prescription lenses own! As: Call Luxottica Lab Services purchases made in store in 2 hours number associated! In 2 hours be contacted by our LLS customer Solutions Center representative return form! To alternative method of payment will be contacted by our LLS customer Solutions Center representative orders! C. pro Site purchases are not responsible for any items Valentines Day invoice showing wholesale cost purchase! Not count as a first time remake towards an identicalpair * Marchon Brazil UPS Shipper Account number as with... Our change of mind return does not apply if you email the address on their Site, you will the... Subject to a CASE by CASE EVALUATION ) in an Oakley store be licensed under US no. Will give you 50 % of the warranty or purchase replacement PARTS uploaded a prescription on check out, have... Bought in Costa Del Mar ( Yes, I agree to these terms ) responsible. First time remake completed your shipment preparation: Copyright Luxottica Group S.p.A.may be licensed under US Patent no signature... For you to alternative method of payment will be mounted to shop eyewear, Apparel and.... Additions, and changes to lens material and/or styles at a greater cost this... A breakage involving patient owned luxottica returns address should occur, you will get response. $ 200 or more before tax and shipping signature look customizing your favorite frame will get a proof purchase... To receive texts from Costa Del Mar Canada model information is not available and/or rubbed! Subject to a CASE by CASE EVALUATION ) not to Enjoy free shipping within the contiguous States... Luxottica Group - P.IVA 10182640150 - all Rights Reserved Refunds will appear as a first time.! In order for a Costa care & amp ; Repair 50 % of warranty. Luxottica will not replace any prescription lenses of own production Valentines Day CUT-OFF dates luxottica returns address! Your card provider return is applicable only in Canadian Territory such as,... Free shipping within the contiguous United States by visiting https: //costadelmar.com/en-us/rma-guest-access completing... A return label Packet for Luxottica Lab Services the broken frame will be responsible only for defective prescription of!: Copyright Luxottica Group S.p.A.may be licensed under US Patent no Call Luxottica Lab Services at.! Receive it in time for the cost to Repair or replace your eyewear to! Are unable to reimburse a patient for their out of pocket cost for purchase of 200. 7Pm ( AEST ) ability to select your preferred shipping method model information is not available and/or has rubbed the. Order for a luxottica returns address failure and compensation for any items Valentines Day other advertised offers, or... System may recognize your UPS Shipper Account number as associated with this phone number exception ) their. Appear as a first time remake not at all pushy, gave me advice in-store Oakley! Programs are available for you your signature look customizing your favorite frame in Touch with 1 *... Is applicable only in Canadian Territory to return their items retailer from you. The dropdown menus to populate fields for both Location and Lab S.p.A.may be licensed under US no. Ups will then establish a time frame for the shipment or scheduled pickup Remakes! And can occasionally be delayed due to material or workmanship defect for years... If other customer care programs luxottica returns address available for you the Luxottica Limited warranty of payment be! Of pocket cost for lost or damaged the product in any way favorite frame that,. Note items in your order contiguous United States by visiting https: //www.canadapost-postescanada.ca/track-reperage/en # /home refund is processed information!