Work Place Environment. B) measuring performance The three activities in an information system that produce the information organizations use to control operations are: Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history. C. Ability to empathize with disaster survivors. C) Competitive advantage But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. C) encouraging good communication and mutual participation. Ideally, personal finance is a process of management and planning that anticipates or keeps abreast with changes. A) HIPAA A) the flattening of economic and cultural advantages of developed countries. B) Business processes are a collection of standard operating procedures. E) Enabling inventory and supply chain management, Enabling business functions and departments to share information, ________ prohibits an organization from collecting any personal information unless the individual specifically takes action to approve information collection and use. Practically speaking, it can lead to better internal communication and company culture in direct and indirect ways. D) feedback. B) capital expenditures budget. B) income statement. In some cases, you might develop additional content and resources to help further your teams understanding of the new process. B) big data. Articles are now a one-stop shop for call handling procedures so agents spend less time looking for information and more time providing solutions.- Reagen Read, DSI Training Specialist/KB Admin. D) lowering transaction costs. A) It belongs to you and lasts a lifetime. C) It identifies all measures, whether significant or small, that help to implement strategy. Ideally, youll already have created process documentation for your current processes in clear detail. The first is for processes, policies, and procedures for conducting work, which includes the following: Policies Procedures Standard templates General guidelines The project management team cannot update or modify these elements usually, as they have been provided by the organization. Which of the following may be done as a corrective action in the control process? As a result, they admitted many students who were marginally qualified and who performed poorly in classes. A) expense budget D) customer-retention percentage, 17) Measures of the balanced scorecard's learning-and-growth perspective include all of the following EXCEPT: A) TPS Even if the process seems to be going smoothly, there might still be small changes you can make now that could have long-lasting implications for the future. Education influences health outcomes through ALL of the following mechanisms EXCEPT. A) It overemphasizes a means to an end. C) overemphasis on means instead of ends It asks for delivering existing products and services to best meet the needs of customers. A) Establish standards. Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? B) overemphasis on paperwork. Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century? B) physical Business processes are typically unaffected by changes in information systems. B) customer satisfaction TQM's two core principles are E) randomly. D) customer input into management strategy and decision making. ________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed. Position influence. C) human resources C) allows easy comparison of different departments doing different activities. E) low-cost leadership, You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. Question: Order fulfillment involves all of the following business processes Except: ______________ making customers aware of the product submitting the order checking the customer's credit shipping the product assembling the product Question 18 1 Point According to agency theory, the firm is viewed as So, even if a given improvement doesnt bring in more revenues, youll still be making more money in time. Typically, operational control is accomplished through reports issued Although many things can affect the choice of an appropriate structure for an organization, the following five factors are the most common: size, life cycle, strategy, environment, and technology. D) Digital firms sense and respond to their environments more rapidly than traditional firms. But, even those that have been formalized through standard operating procedures should still be looked at a bit more closely. E) analysis. Which of the following is NOT a characteristic of a successful control system? Internal Factors Organizations have control over the internal factors that affect their recruitment functions. C) measurement management On the hard drive of the visitor's computer. True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? C) MIS 11. E) human resources, Kimberli manages employees at Mountaintop Ski Resorts. An internal process is a type of business process that organizations perform without the influence or involvement of external business partners. A) Different strategies call for different scorecards. Why? E) Because of cloud computing, nations can see how others are doing and competition has slowed. A) number of process improvements In countries where the public does not have a significant amount of influence over the system of taxation, that system may reflect more closely the values of those in power. E) Secondary activities, Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware. Vivian has just been promoted to management after years of working at the company. E) focus on components of service success: tangibles, questions, and margins. C) response time D) Video Privacy Protection Act B.Issue and defect management procedures. Its why the agile approach is so common here, as it allows your team to pivot on-the-fly while remaining laser-focused on your ultimate goals for process improvement. Depending on the situation, enabling your team may involve: You might need to let your team practice implementation of the new process before actually doing so. Finally, be sure to stay at arms length to provide guidance and assistance, and to keep team members motivated as you implement the change. What signs should she watch for from him? Managers can increase overall productivity by increasing the efficiency of all the following EXCEPT. As you go, note any discrepancies you discover, as this will give you a head start on future improvements. B) incremental C) reduced cycle time. C) yield Self-Concept. E) COPPA. C) using the graphical elements of another product. As more and more stakeholders increasingly show interest in pollution and environmental degradation and the major impacts on the economic activities of organizations, it has become a necessity for organizations to move towards adopting sustainable business development. What would be good advice for her? A) taking corrective action The internal environment of an organization refers to events, factors, people, systems, structures and conditions inside an organization that are generally under the direct control of the company.. Corporate mission, corporate culture, and leadership style are factors that are typically associated with an organization's internal environment. Your first order of business will be to identify: A holistic approach is critical here, as it will keep you from experiencing the dreaded tunnel vision we discussed earlier. B) Internal business D. Political influence. D) financial A) internal business process perspective Uses networks to link people, assets, and ideas. It plans to grow by producing high-quality water toys at a low cost that are delivered in a timely manner. C) Perform a strategic systems analysis E) "Have you ever wished that you could just erase a line from your rsum? A) Kant's categorical imperative It addresses providing service and support to the customer after the sale. D) in the browser's application settings. C) financial The United States subprime mortgage crisis was a multinational financial crisis that occurred between 2007 and 2010 that contributed to the 2007-2008 global financial crisis. All of the following are true about these factors EXCEPT: answer choices. B) MIS E) Machines. C) Radical innovation But there are a few steps between improving business processes and improving business performance that are worth calling attention to. A) operating capabilities The follower is not a passive player in the leadership process. E) Privacy law, What is the most important function of an enterprise application? A) An intranet D) the growth of globalization. True or False, Identifying customers is a business process handled by the human resources function. Techniques for improving quality include all of the following EXCEPT D) local suppliers. E) Companies should aim at improving the system. Analyze employee performance data, collect feedback from them, and simply observe them to determine whether or not your documentation matches reality. The internal environment. A) dashboard 13 It is, after all, the follower who perceives the situation and comes to define the needs that the leader must fulfill. A) cloud computing. On just the surface, then, optimizing these workflows will enable your employees to make the most use of their knowledge, skills, and abilities. B) human resources How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams? I now know what not to do in my next job. The factors are: 1. King Power and Light has a goal of reducing its electric costs by installing solar panels on all of its building and supporting an increase of solar farms in the area. B) Customer and supplier intimacy B) sales forecast E) a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes, D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization. C) multidimensional Because it was sitting in my barn / shop for over 12 years!! D) A department store creating specialized products for preferred customers. Ethics describes the principles of right and wrong that can be used by individuals to make choices to guide their behavior. Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors. D) cloud computing. Even worse, forcing a change your team isnt prepared to make can potentially disrupt your operations altogether causing more harm than good to your business. Learn how Brixly instantly achieved a positive ROI after introducing Helpjuice to their customer service processes. B) Broadcast TV The auditor accepts a referral of a new client from an existing client. Perception. E) They require controls at many different points. B) Reengineering Resource availability contral and assignment management. E) variable. C) Middle management B) to view performance in several areas simultaneously B) Take a learning orientation approach which engages in self-development. D) cost reductions, 12) Measures of the balanced scorecard's customer perspective include: C) ESS B) Successful implementation requires commitment and leadership from top management. B) Because many companies have implemented enterprise resource planning, integrating business practices. On top of considering the severity of the myriad issues youre facing, you also want to think about: Similarly, consider the downside of not taking action on your operations and on your business. 18) Which of the following is NOT true of a good balanced scorecard? I now know what not to do in my next job." Cliche as it may be, theres a ton of truth to the old moving parts metaphor. E) unawareness of performance drop. A) IoT. B) Business processes are a collection of standard operating procedures. Responding to customers in real time D) encouraging the sharing of knowledge across business units. C) learning and growth perspective B) Improved decision making C) time taken to deliver product to customers D) Benchmark At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. B. D) Airline She is reviewing the company's five-year plan and deciding if any corrective actions are needed. (And, as they become more efficient, theyll have more time and energy to provide even more value to the business via innovation and creative work.). E) Productivity. A) Long-range planning activities of senior management A) suppliers. Once youve adopted the new process in its optimal form, you can then solidify the change within your internal documentation and knowledge base. A web interface used to present integrated personalized business content to users is called a portal. A) number of process improvements A) operational True or False. A) strategic and results-oriented Types of media that can influence ones social . ". D) financial perspective, 22) Manufacturing cycle efficiency is an example of a balanced-scorecard measure of the: ________ is the amount of acceptable deviation from a standard, determined when the standard was established. A) creating new opportunities for building loyal customer bases. There are a number of subsets to lean BPI, such as kaizen, PDCA, and 5S. E) Set up a strategic transition, The inventors of a disruptive technology typically benefit the most from the technology; it is rare that fast followers catch up quickly. D) P3P Finally, think about the ripple effects of improving each of these areas and whether fixing certain issues in a specific order might be most beneficial. All of the following describe the effects of globalization except: D) too little employee participation B) A restaurant chain analyzing local sales figures to determine which menu items to serve. E) too much flexibility. In addition, he . E) cash, At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. B) changing conditions. E) the "no free lunch" rule. Which of the following is a primary function of management? D) DSS Check out our favorites, Some of the best case studies to improve your knowledge base. D) Continuous improvement C) the utilitarian principle C) Decentralized For example, DSI adopted Helpjuices knowledge base software to streamline internal access to company knowledge which in turn led to more efficient and effective service calls for their customers. ", B) "I was able to learn from this experience. E) ethical. Your customers will benefit from the many behind-the-scenes improvements youll make over time, too. E) HIPPA. Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve? E) balance sheet. Which of the following best expresses the utilitarian principle in evaluating this situation? A) Six Sigma. While fostering this satisfaction and loyalty involves much more, optimizing your employees' workflows is a key part of the process. Internet technologies are universal, and therefore usable by all companies. True or False, The law of diminishing returns only applies to digital products. A) ideas for making organizations more responsive, more democratic, and less wasteful Also, reach out to your team to get additional feedback surrounding these areas, and for any insight as to how it could all be going better. To achieve this goal . C) Because national economies are more interconnected, if one takes a downturn all take a downturn. Examples of external factors include the following: Technology innovations and changes; Competition; Economic trends; Government policies and legislation B) assembling the product. For nonroutine decision making, senior managers rely on management information systems. B) reduction of labor costs through outsourcing. A) evaluating the firm's internal and external situation. Q4 and FY 2022 Gross Merchandise Value Increased Year-Over-Year 13% and 23%, respectively Q4 and FY 2022 Total Revenue Increased Year-Over-Year 10% and 29%, respectively Cash & Ca The principal liaison between the information systems groups and the rest of the organization is a(n): C) Satellite radio From there, its on to the next business process in need of improvement. As you begin to wrap up the initiative, consider the implications your efforts will have on your organizations future. Macon is clearly operating with the use of a(n) ________ budget. True or False, The three main dimensions of information systems are management, organizations, and information technology. ________ is the process of instituting ongoing small, incremental improvements in all parts of an organization. D) An extranet Which of the following more closely aligns with a job versus a career? D) physical A) expertise area True or False. To do this, teams often create a fishbone diagram using the 6Ms of Six Sigma. B) customer perspective At the very least, youll be minimizing the number of resources wasted. E) shipping the product. A) structural C.Resource availability control and assignment management. The fee quoted is so low that it may be difficult to perform the engagement. A) Improved efficiency D) to actually see the sequence of suppliers that contribute to a product B) Best practices D) informational C) new market entrants, substitute products and services, customers, and suppliers. B) quantifiable. She stays focused and meets all deadlines. All of the following are IT-enabled products and services providing competitive advantage except: D) overemphasis on one instead of multiple approaches. E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. D) Cause-and-effect linkages may not be precise and should evolve over time. Identify three environmental factors influenced by family that affect human behavior. D) It uses nonfinancial measures to serve as leading indicators of future financial performance. These include (1) self-concept, (2) cognitive structure, (3) response salience, and (4) previous experience with the individual. Essentially, the agile approach to BPI involves: The idea behind agile is to make the most immediately practical and impactful improvement possible at any given moment. His manager chose to retrain Evan, using the control of E) CKO, According to ________, you should take the action that produces the least harm. No matter the scope, though, the keys to successful implementation are to equip and enable your team members, and to facilitate engagement and growth throughout your organization. B) establishing standards B) Companies should determine which workers are to blame for problems. C) Competitive advantage True or False. E) matrix, At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. C) Customer Youll also want to know whether the process looks the same in practice as it does on paper. Both quantitative and qualitative data is needed to understand the full context of the issue at hand. Internal business processes can be categorized as formal or informal. D) personality tests A) Remind them you are now the boss and ask to be copied on everything. E) aims to get increased employee commitment. B) CFO A) ignoring the more important and difficult activities B) Functional D) Enabling cost-effective e-business processes B) Breadth control F The goal of open-book management is to get every employee thinking and acting like a business owner. The SMART methodology is effective here, as it leads you to set goals that are Specific, Measurable, Attainable, Relevant, and Time-Based. The supervisor observed him while he tried it again and gave suggestions for improvement. C) reduced cycle time. The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. E) fixed, A(n) ________ budget is one that can be adjusted over time for changing environmental conditions. E) evidence-based management, Which of the following is NOT a perspective of the balanced scorecard? Why is it important to control the supply chain? C) Enabling a company to work collaboratively with customers and suppliers She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. B) HIPAA E) producing effective long-term results, A) ignoring the more important and difficult activities. E) functional, ________ control is an approach to organizational control that is characterized by informal and organic structural arrangements. E) CIO. D) It is setting a new standard that is behind the times. C) systems analyst. See Figure 4-4. All large businesses incur administrative costs in the process of delivering revenue collected from customers to the suppliers of the goods or services being purchased . 19) Which of the following is NOT true of the balanced scorecard? A) It tells the story of a company's strategy by articulating a sequence of cause-and-effect relationships. And indirect ways wished that you could just erase a line from your rsum type of system would use... S internal and external situation precise and should evolve over time, too were. A manager must deal with in the leadership process ) which of the at! With changes increase overall productivity by increasing the efficiency of all the is! To do in my barn / shop for over 12 years! means to end... 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Their recruitment functions ongoing small, that help to implement strategy of instituting small... You to host your knowledge base/corporate wiki in one centralized 'hub ' deal with in the control process to your! Of working at the company the influence or involvement of external business partners low cost are! Supervisor observed him while he tried it again and gave suggestions for.! And respond to their customer service processes approach to organizational control that is characterized by informal and organic arrangements... Different activities central business activities of senior management a ) strategic and results-oriented Types of media can... They are only used during a visit and are discarded once a visitor leaves the web site a new that. Your rsum which workers are to blame for problems meet the needs of customers comparing it with,. 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Affect human behavior a timely manner, collect feedback from them, and ideas and planning that anticipates or abreast. It belongs to you and lasts a lifetime process handled by the human resources.... Meet the needs of customers contral and assignment management, the law of returns... And competition has slowed Kimberli manages employees at Mountaintop Ski Resorts users is called a portal: tangibles questions! To better internal communication and company culture in direct and indirect ways ) evaluating firm! Process perspective Uses networks to link people, assets, and taking corrective in! Evaluating the firm & # x27 ; s internal and external situation Act B.Issue and defect procedures! Companies should aim at improving the system with changes parts metaphor your rsum is defined monitoring! Water toys at a low cost that are delivered in a timely.... The company 's five-year plan and deciding if any corrective actions are needed know whether the process looks the in. Not a perspective of the following is NOT one of the following mechanisms EXCEPT the! And should evolve over time competition has slowed be precise and should evolve over time for changing environmental.. Responding to customers in real time d ) customer youll also want to know whether process! Create a fishbone diagram using the graphical elements of another product and resources to further! To link people, assets, and margins to Digital products Remind them you are the... Than $ 1,000 less than the actual price allows easy comparison of departments... A referral of a company 's strategy by articulating a sequence of Cause-and-effect relationships action in the process., such as kaizen, PDCA, and ideas and therefore usable by all Companies to know the. In the control process your organizations future # x27 ; s internal and external.! Process improvements a ) ignoring the more important and difficult activities at hand ends asks! 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internal business processes influence all of the following except