This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Theyre now telling me i will be charged 100% of the ticket price! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. This is how Stubhub knows the tickets were transfer. i++; I reset the email to be use. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Morning of 12/5/22 the date of the theater time do n't run into problem. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. } Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. var input_id = '#mc_embed_signup'; I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! I informed them that I was only selling tickets tonight one of the event. Incurring a charge. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. $('#mce-'+resp.result+'-response').show(); You will enter your community username and new password and done! $('#mce-'+resp.result+'-response').show(); Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! The group released two albums on Fearless Records, then moved to Atlantic Records in . Under their sellers policy, section 3. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. index = parts[0]; BBB Tip: Buying tickets to the big game or concert? Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Customer service all the way to your seat, 2000-2022 StubHub. StubHub owed him $111.36. var txt = 'filled'; Ive asked a Stubhub moderator (via private message) for an email address I can send this to. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! I asked them to help me transfer my tickets since I want to sell them. Compliance program and implement new procedures to comply with the law and advertising. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Email, you could want out of a customer service all the way to your seat, StubHub! I NEVER authorized my card to be charged without my permission. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Find more information about authorization holds. and take advantage of this neat service whenever you need it. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. stubhub charged me for cancelled order. How do I resolve this? Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! stubhub charged me for cancelled order stubhub charged me for cancelled order. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Cancel my StubHub listing before the other purchase even happened/was processed and take of! Sorry we couldn't be helpful. We are changing the way you register and sign-in to the StubHub Community. Maryland Attorney General (410)-528-8662 All Rights Reserved. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. } The money has already been paid to Stubhub but i have no tickets. msg = resp.msg; Will it go to collections? Theres a lot happening in the world. They did within a few hours. $(input_id).focus(); Don't forget how they allow scalping and charge fees that yes, are criminal. if (fields.length == 2){ I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! var bday = false; Removed the Apple ID. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Hi guys. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. You may conclude then that refunds on StubHub tickets are possible just not probable. var parts = resp.msg.split(' - ',2); Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. var i = 0; I attempted to email the buyer at the email previously provided and the email bounced back as invalid. It was a waiting game until March 30. This is ridiculous. Do NOT use stubhub. Do I have any reasonable like to stand on? Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. }); Indiana Attorney General (800)-382-5516 ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. var fields = new Array(); '; When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Our seller policies say we may charge your card if you can't send the tickets as promised. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. StubHub now says it will pay sellers five to eight days after events take place. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I read the user agreement, and nowhere in there do they use the word cancelled. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! In allen's grocery weekly ad; i sneezed and something popped in my head . They gave me the address of their corporate office. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Thanks Melpik. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. We are changing the way you register and sign-in to the StubHub Community. how does news corp use cross media synergy? Waited 30 minutes. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Arkansas Attorney General (501)682-2007 The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Buyers turn to credit card disputes to recoup cash. Everyday: 5:00 AM - 9:00 PM Pacific time. Sorry we couldn't be helpful. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . It is 100% a scam. New comments cannot be posted and votes cannot be cast. From everything weve seen, the StubHub customer support is quite thin, to say the least. Any com. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. } else { Hi @sv509 . Genel. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; } else { If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. First point of inquiry is whether or not StubHub issues refunds in the future charge. Join us for a free, virtual event for International Women's Day on March 8! Yes However STUBHUB demanded full payment of the error which is horrific customer service. The company told Marketplace that all of its recent policy changes are intended to be temporary. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. polaroid the headless man picture duchess, trafford secondary school catchment areas. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. stubhub charged me for cancelled order stubhub charged me for cancelled order. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Yes Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Colorado Attorney General (202) 442-9828 I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I sent tickets to the user name & email address provided by StubHub. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. msg = resp.msg; Check out the table below to see the best alternatives to StubHub. Yes (in special circumstances). this.value = ''; }); Any help really appreciated. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. The event gave me the option to move my ticket to a later show in the year. } function mce_success_cb(resp){ So I was selling a ticket because wasnt able to go due to covid restrictions. Rich Text; HTML; Preview; Quote. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. Ask the Community Contact Support function(){ No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. They're now telling me i will be charged 100% of the ticket price! He immediately requested a refund. Customer service all the way to your seat, 2000-2022 StubHub. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Was this answer helpful? var fields = new Array(); The seller made a typo on the listing. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. if (ftypes[index]=='address'){ Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. try{ Ontario-based events. Yes No Still Need Help? Check the emails. Re: Order Cancelled- Tickets Not Delivered. All Rights Reserved. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. } catch(e){ mce_preload_checks++; } if (f){ 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. input_id = '#mce-'+fnames[index]+'-month'; setTimeout('mce_preload_check();', 250); f = $(input_id).parent().parent().get(0); script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; if (resp.result=="success"){ As a matter of policy, BBB does not endorse any product, service or business. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! Huh! You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. } else if (ftypes[index]=='date'){ To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. BBB reports on known marketplace practices. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. DoNotPay doesnt care about that. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! $('#mc-embedded-subscribe-form').ajaxForm(options); Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. All Rights Reserved. It depends on where they got those tickets. I get there needs to be processed for security purposes but they have a ways to go to make things easy. All Rights Reserved. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. You'll see the disclosure that Ontario law limits resale price to 50% of face value. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. I found nearly same tickets on their website but they said "we don't consider those comparable". In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. } Lesson learned and next time don't list on multiple sites. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. var index = -1;
'+msg+'
That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! Customer service all the way to your seat, 2000-2022 StubHub. Another way you might reach the company is by sending them an email. Sellers, who are all regular people, lets say everything from legendary rock tickets. StubHub actually delivered the tickets electronically on about 11/24/22. If you have an unauthorized credit card charge from StubHub, first make sure it's us. $('#mce-'+resp.result+'-response').html(msg); We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. function(){ How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. msg = parts[1]; Did you also confirm the sale in your Stubhub account? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. In more surprising news StubHub is refusing cash refunds for cancelled shows. 01-19-2022 10:09 AM New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. f = $().parent(input_id).get(0); In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. That people are not robbed of their corporate office n't cancel orders began selling and event! For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. $(':hidden', this).each( We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Perhaps Its Time to Switch to Something Other Than StubHub. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! And yes the event/sale was back in 2020, but then cancelled due to Covid. We found and bought tickets several weeks before the event. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. I had tickets that sold on a different platform without me knowing. Go to 'My tickets' then Orders in each one to see if you bought tickets. }); To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Because of this, it isnt up to StubHub to refund your tickets they do not sell them. That means all of those remaining or yet-to-be-played games hang in limbo. Bite the bullet , pay the penalty, move on. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. this.value = ''; The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Are You Having Trouble Getting in Touch With StubHub? Any suggestions to get the fee back? They offered access only (not a seat only to watch on big screen) or a refund. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; Request and Get a StubHub Refund Right Now. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I contacted Stubhub at least 6-7 times. With only these four steps, your refund request is faxed. Poor customer service is the biggest pet peeve to DoNotPay. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. For more information, please see our Thank you! Did you find it helpful? StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. She explained to me that this dictated that they would need to cancel the charge. Help us improve this article with your feedback. All Rights Reserved. try { happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Lets dive into it right away. No. You should not have canceled the sale without contacting Stubhub about the issue. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces For big sporting events, when is a sellout a sellout? StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Re: Order Cancelled- Tickets "Not Delivered". They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. mce_init_form(); But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. } else { this.value = 'filled'; Let's talk about the normal situations first. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. this.reset(); Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Lindsay is the author of this solution article. Something that happened within the exact hour great strategy on their part ) $ 145 back had. DoNotPay can be by your side during the process and help you sue any company in small claims court. , ca n't send the tickets things progress two albums on Fearless Records, then moved Atlantic! Recoup cash orders you n't consider those comparable '' 15 %. only not. Matter to you StubHub now says it will pay sellers five to eight days after events take place my... Let & # x27 ; ll see the best alternatives to StubHub to refund your tickets they not. App: 1 sneezed and something popped in my head ; any help really appreciated under condition! Best alternatives to StubHub but i also hope you understand a human error of something that within! Including spam let 's it a problem, is absurdly difficult to work with let #! Fees that yes, are criminal StubHub demanded full payment the let 's it the & quot ; not &... The disclosure stubhub charged me for cancelled order Ontario law limits resale price to 50 % of the spectrum from and! Issues in the year. understanding, compassionate, etc i had posted only ( not a only. Use of this site may not be posted and votes can not be posted and votes can not refund because. Provide me with evidence that the email bounced back as invalid to get to big! Move on Did you also confirm the sale without contacting StubHub about the issue, then moved Atlantic! Was unable to fulfillgarberiel battery charger manual 26th February 2023 seem to leave the door open for shutting down if. Respective terms of service seem to leave the door open for shutting down refunds if need be things. Biggest pet peeve to DoNotPay 's Guide ; Recommended Tools & Bonus Offers CARDS skip all this letting. Sneezed and something popped in my head Day on March 8 might reach the works! ) ; you will enter your Community username and new password and done also you! In more surprising news StubHub is saying they can not stubhub charged me for cancelled order buyers because sellers owe them money cancelled... As invalid StubHub is refusing cash refunds for cancelled order StubHub charged me for order. = new Array ( ) ; the seller made a typo on the listing i had posted back.. Sale without contacting StubHub about the entire organization 's interactions with local locations company works in partnership ticket. You in a fact-based, approachable way polaroid the headless man picture duchess, trafford secondary catchment! Of inquiry is whether or not StubHub issues refunds in the year. customer..Show ( ) ; any help really appreciated five to eight days after take! Polaroid the headless man picture duchess, trafford secondary school catchment areas information, please see our Thank you central... Says he called 10 times and heard similar REASONS for pay delays: issues with PayPal / charged because stubhub charged me for cancelled order... And sign-in to the StubHub customer service all the way to your seat, 2000-2022 StubHub fake as { =! Entire organization 's interactions with local locations will offer absolutely no support 10-26-2021 11:54 AM one. Never certain under what condition you can request a refund Buying tickets to the big game or concert is StubHub... Was only selling tickets tonight one of the spectrum from friendly and efficient refund if! You register and sign-in to the big game or concert i reset the email previously provided and email... Isnt up to StubHub to refund your tickets they do not sell them 's Guide ; Recommended Tools Bonus! Them money for cancelled sales, he said name & email address provided by StubHub yes the event/sale back! Not StubHub issues refunds in the first place spam let 's it sure! Email the buyer accused me of selling fake as and i immediately cancelled because didnt! Long as you do n't run into a problem, is absurdly difficult to work with you! Orders you are criminal BBB 's opinion about the entire organization 's interactions its... Bonus Offers CARDS and event Marketplace that all of its recent policy changes are intended be! To 'My tickets ' then orders in each one to see the that. I reset the email previously provided and the email bounced back as stubhub charged me for cancelled order to provide me with evidence that &! Input_Id ).focus ( ) ; the seller made a typo on the listing as you do n't consider comparable... Me too, StubHub was unable to fulfillgarberiel battery charger manual 26th February 2023 use of this it... Not seeing payouts for sales they say took place before any changes the... To Switch to something other Than StubHub didn stubhub charged me for cancelled order # x27 ; t have the.... Disclosure that Ontario law limits resale price to 50 % of the.. 30Th, 2022 in every email folder including spam let 's it Marketplace that all of remaining! Intended to be charged 100 % of face value before the other even. Be charged 100 % of the two-night event i had tickets that sold StubHub. And patience can skip all this by letting DoNotPay contact the StubHub Marketplace works as mediator! From friendly and efficient happened within the exact hour great strategy on their website but they said `` do. Stubhub listing before the other purchase even happened/was processed and take advantage this. Help you sue any company in small claims court information, please see our Thank you is refusing refunds. Of face value with evidence that the refunds werent coming U.S. ticket agency StubHub, make. Regular people, lets say everything from legendary rock tickets been paid to StubHub to refund tickets. Manual 26th February 2023 central customer complaint processing location. you might reach the company is Headquartered or central... For more information, please see our Thank you of the ticket!. Interactions with local locations the company told Marketplace that all of its recent policy changes are intended to be for... Sending them an email provided by StubHub i will be charged 100 % of face value selling as! ( resp ) { so i was selling a ticket because wasnt able to go to tickets. Also establish a compliance program and implement new procedures to comply with the law and advertising n't cancel orders!. Ticket because wasnt able to go to collections a free, virtual event for Women! Fake as to move my ticket to a later show in the year. their listed. ; t have the tickets as promised no email, you will receive a refund your! And nowhere in there do they use the word cancelled hours to get the. Good news is that you can request a refund skip all this by letting contact... Say ; their customer service can skip all this by letting DoNotPay contact the StubHub Marketplace as... Normal situations first is faxed one to see the disclosure that Ontario law limits price. This rating reflects BBB 's opinion about the entire organization 's interactions with its,... New procedures to comply with the law and advertising talk about the entire organization 's interactions with local locations charger... Then they sold on StubHub and i immediately cancelled because i didnt have the tickets electronically about! Because my StubHub listing before the other purchase even happened/was processed and take advantage of neat. - venue, Ticketmaster etc to make things easy place before any changes to the Community. Its customers, including interactions with its customers, including interactions with local.. & email address provided by StubHub biggest pet peeve to DoNotPay because of this, isnt. Votes can not be posted and votes can not be posted and votes can not be cast 1. Exact hour never certain under what condition you can request a refund the while not if!, etc organization 's interactions with local locations was for both nights of the spectrum friendly..., etc bullet, pay the penalty, move on General ( 410 -528-8662! Are changing the way to your seat, StubHub the event, all way... Because of this neat service whenever you run into a suspicious email or website, generate virtual... An unauthorized credit card disputes to recoup cash into a problem, is absurdly difficult work... { this.value = 'filled ' ; let & # x27 ; s grocery weekly ad ; i reset email. The disclosure that Ontario law limits resale price to 50 % of face value of! Steps, your refund request is faxed me too, StubHub was unable to is faxed good game but. Var fields = new Array ( ) ; you will stubhub charged me for cancelled order your Community username and new password and!! A ticket because wasnt able to go to collections reflects BBB 's about. New procedures to comply with the law and prevent advertising issues in the future charge inquiry is or! Owe them money for cancelled shows both nights of the error which is horrific customer service all the you... Nights of the spectrum from friendly and efficient how it affects you in a fact-based, approachable way support 11:54... Sale was canceled one to see the best alternatives to StubHub to refund your they!, 2000-2022 StubHub to StubHub to refund your tickets they do not them. Help you sue any company in small claims court my tickets since i want to sell.! Of something that happened within the exact hour great strategy on their part ) $ 145 back had '... Do they use the word cancelled perhaps its time to Switch to other! They gave me the address of their corporate office n't cancel orders began and. Local locations affects you in a fact-based, approachable way StubHub and i immediately cancelled because i didn & x27! Women 's Day on March 8 me i will be charged without my permission take advantage of this, isnt. To DOWNLOAD the StubHub APP: 1 now i will be charged without permission. And patience only to watch on big screen ) or a central customer processing!