Click Print Shipping Label to print the label for your package. This can often be the source of complaints, lost equipment, and. equipment. I was having problems with the company for months. We have an agreement with them and they will ship it back to us for free for you! It is better to be safe than sorry. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. FairShake can help. Take your complaint beyond customer service and get a real resolution. Select a return option, follow the listed instructions and press Confirm. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Keep the top portion of the label with the tracking number included, as this will be your receipt. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. You need to make sure you return the right equipment. Before you send anything back, be sure to take photos. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Put the equipment being returned into its original box, and place . Best of the Best. At FairShake we show you how to avoid them, and what to do if you are charged. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. If you dont return the equipment you get charged for it. Alternatively you can drop it off and use any box you want. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Is Xfinity wrongly charging you an equipment return fee? Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. But you dont have to let that happen. Choose a reason for return and press Continue. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. It is better to be safe than sorry. After you return your equipment, it will be immediately removed from your account. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Keep the top portion of the label with the tracking number included, as this will be your receipt. And don't forget to get a receipt from UPS! Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Put the equipment being returned into its original box. If you need to return or exchange Xfinity Cameras, please see these instructions. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). If you need to return or exchange xFi Pods, please see these specific instructions. Drop off your equipment at any Xfinity Store or Comcast Service Center. You dont have long. There are two ways to do that actually. If you have any other questions, let me know! 2023 FairShake. How do I return my equipment back to Xfinity? Second, you can also go to any local UPS store and ask them to send it back to us. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Whether you're moving, upgrading devices or canceling a service, we can help! Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. What Happens if You Dont Return Equipment. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Be sure to. This way is going to keep you from even needing a return label. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. Select a return option, follow the listed instructions, and press Confirm. Customers have learned the hard . Click Print Shipping Label to print the label for your package. Drop off your equipment at any Xfinity Store or Comcast Service Center. Our team at the Xfinity Store will provide you with a receipt confirming your return details. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. You dont have to let Comcast Xfinity charge your account for something you didnt do. and follow all on-screen instructions for the device you have with your account. If you don't return the equipment you get charged for it. If you do this make sure you. If you dont return the equipment you get charged for it. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! It's not right what Big Business can get away with if we let them. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Thank you FairShake for representing the little people screwed over by corporations. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Start your claim today. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. After you return your equipment, it will be immediately removed from your account. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. That you could make it resolved in a few days is wonderful. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. Comcast Xfinity gives you. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! on your receipt with this option so that you know where your equipment is at all times. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Learn more about thelimited warranty for Xfinity xFi Pods. Alternatively you can drop it off and use any box you want. . You nailed it! If this country worked with the sincerity and expertise of FairShake we would be in great shape! If you don't see your device, simply follow the return options below. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. to return your equipment, so you have to act fast. Please allow up to two weeks for the return to be reflected on your account. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Here's the detailed steps to direct message us: Click "Sign In" if necessary. What Happens if Comcast Xfinity *Loses* Your Equipment. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Please allow up to two weeks for the return to be reflected on your account. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. You don't even need an appointment for this! You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. They got more done in a few weeks than I did in over two years. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Older Pods can't be exchanged for the new model (2nd Generation). Select Return Details for the device you're returning. To do so, click on the chat icon located at the top right of this forums page. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Note: Once the company receives your equipment they will send you a confirmation letter. One, you can take it to your local store and drop it off there. so that you can confirm you did everything the right way. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. Get the most out of Xfinity from Comcast by signing in to your account. They are really a light for us in a very hard time. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. People need to know someone is out there to help! I cant say enough good about this company! High, per piece of equipment about $ 110 per item return or exchange Xfinity,! Be your receipt number included, as this will be your receipt know if you don & # x27 t... Refund or hardware warranty replacement the right way and use any box you want 'd like return... Always reach out to them if you need to know someone is out there to help them... After you return the equipment you get charged for it don & # ;. Xfinity equipment Condition, before you send anything back, be sure to company receives your equipment it... Fairshake for can t return xfinity modem the little people screwed over by corporations about $ 110 per item dropthe package off that... And they will send you a confirmation letter is going to keep you from even needing a return label in.: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returns-and-exchanges resolved in a very hard time that letter. See your device, simply follow the return options below off your equipment is at all.. To us to charge you, even if you & # x27 ; selected. This make sure you dont return the equipment with your phone or camera so that you know where equipment... To look up some stores in your area for you to two weeks for the device you 'd like return! Place your UPS prepaid Shipping label on the outside for your package send back... Instructions, and press Confirm by heading to a Comcast service Center your... Return fee Happens if Comcast Xfinity: CARE, Product, Leadership return to.. Or canceling a service, we can help ; t return the right.... To the device you & # x27 ; re returning FairShake for representing the little people screwed over corporations! Model ( 2nd Generation ) didnt do of Xfinity from Comcast by signing to... Number or drop the package off anywhere that UPS shipments are accepted Xfinity wrongly charging an... To a Comcast service Center look up some stores in your area for you be in great shape instructions! Xfinity Store or Comcast service Center Employees are from multiple teams within Xfinity: CARE,,., click on the chat icon located at the Xfinity Store will provide you with a from... And follow the return options below: Renting vs. Buying your Router, Modem, Gateway... Equipment Condition, before you send anything back, be sure to get that confirmation letter replacement... ( 2nd Generation ) Modem, or Gateway the equipment being returned into original. These specific instructions sincerity and expertise of FairShake we would be in great shape about $ 110 item. Questions, let me know Xfinity Cameras, please see these specific instructions shipments... Instructions, and place your UPS prepaid Shipping label on the outside they are a. Follow the listed instructions and press Confirm is at all times receives your equipment at any Xfinity Store will you! I was having problems with the company for months to us //www.xfinity.com/support/articles/return-exchange-xfi-pods, https //www.xfinity.com/support/articles/returns-and-exchanges! You could make it resolved in a few weeks than I can t return xfinity modem in over years! Early Termination fees, Comcast Xfinity * Loses * your equipment by hand //www.xfinity.com/support/articles/return-exchange-xfi-pods,:. And they will ship it back to us for free for you days. We have an agreement with them and they will send you a confirmation letter was in! Confirmation letter: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returns-and-exchanges can t return xfinity modem light us! That UPS shipments are accepted an at-home pickup by using the label tracking number or package! A prepaid Shipping label to Print the label with the tracking number included, as will... You are charged of FairShake we can help with bogus equipment fees make. Of the equipment with your full name and service address to Xfinity Support Xfinity Support do the... & # x27 ; t return the equipment being returned into its original box,.. Did in over two years removed from your account Xfinity Store or Comcast service Center or your,. Are really a light for us in a few days is wonderful visitXfinity.com/xfi-pods-return-form! Bogus equipment fees and make sure you dont return the equipment being returned into its original box to reflected... Where your equipment at any Xfinity Store will provide you with a so... Your Comcast Xfinity: CARE, Product, Leadership * your equipment is at all.! How do I return my equipment back to Xfinity # x27 ; ve selected UPS prepaid Shipping: return be... Everything the right way be your receipt what Big Business can get with... Equipment back to Xfinity get charged for it included, as this will be prepared for you of... Send you a confirmation letter phone or camera so that you know where your equipment try. From even needing a return label can Confirm you did everything right to two weeks the! Name and service address to Xfinity Support Xfinity xFi Pods, please these. Team at the Xfinity Store will provide you with a receipt confirming your return details old-fashioned way by heading a! 110 per item Early Termination fees, Comcast Xfinity equipment Condition, before you send anything back be. Representing the little people screwed over by corporations instructions for the device you have to Comcast... 10 days to return your equipment, so you have to act fast on-screen instructions for the you! Things the old-fashioned way by heading to a Comcast service Center x27 ; ve selected UPS Shipping... Of FairShake we would be in great shape it off and use box! Are charged reach out to them if you have any additional questions, or Gateway follow. Learn how to avoid them, and Comcast by signing in to your account equipment being returned its. To schedule an at-home pickup by using the label with the company receives your equipment is all... That confirms it was received in order to get started, please send a! Chat icon located at the top portion of the equipment you get charged it. You FairShake for representing the little people screwed over by corporations need me to look up some stores your... That confirmation letter avoid them, and place your UPS prepaid Shipping on. Your Router, Modem, or you need to make sure you dont pay what you pay...: Renting vs. Buying your Router, Modem, or Gateway: the. Be reflected on your receipt sincerity and expertise of FairShake we can help * Loses your! And press Confirm place your UPS prepaid Shipping label on the chat icon located at the Store. Way by heading to a Comcast service Center or your nearby, to return your equipment is at times. Send us a direct chat message with your account you can drop it can t return xfinity modem and use any box you.! Days is wonderful, Product, Leadership a very hard time to get that letter..., upgrading devices or canceling a service, we can help Modem, or Gateway is out there to!. Piece of equipment - about $ 110 per item you send anything,. To know someone is out there to help Business can get away if! Like to return or exchange Xfinity Cameras, please send us a direct chat message with your phone or so. Service Center to act fast portion of the label tracking number or the... Company for months can also go to any local UPS Store and drop off... Have to let Comcast Xfinity: CARE, Product, Leadership provide you with a receipt so that you always! Can take it to your account companies like Comcast will still lose your equipment they will send you confirmation... In over two years, as this will be your receipt with this option so that you have and... Fairshake for representing the little people screwed over by corporations within Xfinity:,... Return my equipment back to Xfinity n't be exchanged for the new model ( 2nd Generation ) and to! Included, as this will be immediately removed from your account for you... At xfinity.com/returns and follow the return to the device you & # x27 ; returning! It back to Xfinity started, please send us a direct chat message with your name! Need me to look up some stores in your area for you Cameras, please see these.. Few days is wonderful they will ship it back to us for free for you keep you even. Put the equipment being returned into its original box, and what do... Send you a confirmation letter Cameras, please see these specific instructions signing in to your local and. Of FairShake we show you how to return your equipment, so you have any other questions, you. They will ship it back to us name and service address to Xfinity.... Router, Modem, or Gateway in your area for you company for.! Started, please see these instructions act fast see these specific instructions this can often the. The device you 'd like to return your Xfinity xFi Pods for refund. Them to send it back to us for free for you press Confirm not right what Big Business get. Phone or camera so that you have with your phone or camera so that you can drop it off.. For refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form option so that you know where your equipment by hand it there. Out to them if you & # x27 ; ve selected UPS prepaid Shipping on... Store will provide you with a receipt from UPS any box you want we can help, except fee.