what did terry christensen do. Hertz billed her for eight extra days on her car. will not be refunded to the passengers. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. We understand you would like the decision on your refund to be reviewed. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Covid broke out and was raging in the area and around the world. Etc. Select "ok" to confirm refund. The 125% Future Cruise Voucher will also be fully transferable. US government now rates Hungary and Germany as Zone 4, " do not travel". I totally agree about not making promises, but would not paint the whole company in that vein. But they refuse, offering a credit instead. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. 2 1/2 weeks later, refund is still "being processed." My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? I am glad to hear it. 0144983-8, PB . OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. nr. Started August 27, 2021, By We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Need a tour refund? I am writing to you today from my home, rather than the Viking office. My quick review of the terms revealed only one change FCV's under the program are now transferable. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. If you need help with any problem,please contact us through this form. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. Read (or re-read) post #24 above. By adding value to your card, your card can be used instead of cash on campus. Europe's Danube River is a frequent route for Viking River Cruises. We cant use future cruise credit because of our health.. In order to be entitled to a refund, the cancellation must be done according to the conditions below. Select the activity tab on Cash App's home screen. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. Started June 21, 2021, By Viking has not changed their policy on their vaccine policy. UnCruise refused, citing its Terms and Conditions. I chose to go next year. Alaskas Inside Passage is more beautiful than the photos. Wilderness Adventurer. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. You pulled off a minor miracle, he says. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. It is one of the few places on Earth that is more beautiful than the pictures. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. you can receive money back or put the amount towards a ticket on another day or route. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. But does it have to? While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. Im not sure what the delay of Cares Act funding would have to do with the refund. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. West was heartbroken. I think Viking is ignoring refund requests. Returns are refunded to your original method of payment. 100% of total price - No refund. Many thanks. Deposits are refundable unless otherwise indicated. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. I called today to check the status, and was told, sorry, it'll take another 2 weeks. They have another 14 days to return the goods once they've told you . If youve been affected by two or more suspensions. I want to give Viking the benefit of the doubt, but theyre not making it easy. Its been eight months. Now our vouchers are supposed to expire in a few days. Your situation sounds similarto mine, where Viking is blaming the TA. All rights reserved (About Us). . That's the letter I couldn't find. In any event, the Vikings say the gameday experience will be dramatically . I asked at the explorers desk..Or guest relations. Thank you very much for your patience during this difficult time. Guests will be responsible for all costs and fines, We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. But what if he hadnt? It would have been interesting to know the details. YouTubes privacy policy is available here and YouTubes terms of service is available here. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. But a few days later, Viking announced the suspension of operations for 60 days. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. We all make decisions and we should live with the consequences. Now West wants to unravel the companys future cruise credit offer. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . The OP . Viking didn't have to do that. When a . You know, in its simplest form, these companies are trying to conserve cash. That cost was non-refundable. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By I come pick up and pay cash in person. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". And it goes way beyond Alaska. Yes, this will be the best. 119-90. I think that's fair. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Andersen did some research. Take advantage of that fact. Cruise lines are forcing these passengers to accept a voucher or lose everything. Would be nice if one could read something about it on cruisecritic. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. Then COVID hit and the trip had to be delayed. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Select refund. As it stands, Viking is no better than "Honest John" at the used car lot. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. I know you had requested a refund, but that has not been accepted at this time. It later came to an undisclosed agreement with the husband. It just seems unfair even though technically Viking is allowed to do it. If you need help with a coronavirus-related refund, please contact me. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. If you have an existing voyage and will not be vaccinated. Can I get a refund for my Marriott Vacation Club Points? West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. Viking should stand behind what their reps have promised. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. We are feeling our age, and by next year that type of adventure holiday may not be an option.. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. Found this article on the refund versus voucher problem, here specifically with Viking. Some locations have caps of only $10. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. We did not get paid the extra 25% and did not expect to. I immediately asked Viking for a full refund and got a rejection. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. And thats saying a lot. It gives you time and room to manuever should the environment change. Viking refuses - saying it was paid with vouchers. They feel that since Viking changed the terms and required vaccination, they should refund everything. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. It makes sense that the company would charge more for a single traveler. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. Check out our directory. The majority don't charge fees to get cash back, so that's a plus. This was Iberia, the Med and Malta. Viking requires a 12 month advance final payment on every cruise booking. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. We have requested a refund multiple times, he says. I agree the OP isnt entitled to anything that they didnt originally pay for. Check your local consumer laws. Delaying our trip even to next year isnt an option for us, he says. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. My family and I are staying at home for the time being, as I hope you are as well. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! But the fact that youre retired has no bearing on this case. Refunds rules can vary. Medial Marijuana Recommendations. You know how the Inside Passage is a bucket-list cruise for some passengers? In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. . We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. I mean: are you still on the first contract, or do you start a new FCC contract with the company? . he was given 60 days to accept or decline the offer. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. There are mice in my vacation rental! We mean extra charges, just for traveling as a single. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Interesting. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. My cruise was cancelled by Viking in early March due to Covid. No one should have to accept a two-year credit, regardless of the financial situation. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. When I made arrangements last Friday, it was the 1st of the month, and some things changed. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. I doubt the OP will come back after the response they got. Not happy about floating cash for Viking. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Additionally, we are committed to share more with you as we all work through this complicated time together. However, they are now claiming that my travel agent did not properly request a refund. 24 hours after e-filing a tax year 2022 return. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Would travel insurance cover a cruise canceled because of the COVID outbreak? To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Please help! With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Community Rules apply to all content you upload or otherwise submit to this site. I wanted to say something about your argument for getting a refund. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. No way to hurry it up. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. 4. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. That's right. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Arent there consumer laws that protect you if a company cant offer the service it promised? No way to hurry it up. It just seems unfair even though technically Viking is allowed to do it. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Whose $4000 did they keep? They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. Powered by Invision Community. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. You'll still need to return your items within 30 days. But I had expected better from Viking. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. Hope this helps. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). I called them the next day to request a refund instead of the voucher. (Look for that story soon.). Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. The FTC contracts with private companies to help with the refund process. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Contact him at elliott.org/help or chris@elliott.org. They canceled my flight. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. 89-60. I called on 3/16 to request a refund, instead of a credit. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. This is a large sum of money, which is much more useful for my living expenses than sitting idle. Please subscribe now and support the local journalism YOU rely on and trust. Ok, so I waited again. UnCruise will return to sail this season starting April 30. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. True, it wasnt UnCruises fault but that doesnt matter. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. In 2021, NCL finally revised some of its refund rules. Did you hear the recording? I am sure you recognize that COVID-19 has made everyday life more complicated. Asked for a supervisor but she told me the same thing - 2 more weeks. Then COVID hit. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. The cruise lines terms and conditions raised some red flags, he said. But this right is only lightly codified in some state laws (heres Michigans for, example). There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. You will get personalized refund information based on . 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. I have wondered how such a scenario would be handled by the various companies, i.e. However, if the company cancels, it should offer a full refund. Wilderness Explorer: April 18, 25; May 2. He he tried to take the trip solo, he was charged another $10,000. You say that youcancelled and rescheduled your trip. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You may also ask for a refund by . You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. We also had a quick refund from Viking. We dont mean losing the money paid for the person who cant take the trip. In her view, she'd given Viking an interest-free microloan for a year. Also post #22 cites the procedure and due date tom request cash. Where's My Refund? CC Help Jenn However, the law would have only applied to future cruises. Thank you. We will be getting our mone back, but they conveniently are taking there time. We have contacted them and they continue to refuse. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. While we waited for a response, we did a little looking around. Even if your scheduled travel is months away, you might be weighing your options. They just dont want to part with the cash, Andersen said. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Started August 27, 2021, By However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. But is a cruise credit refund even possible? D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review Does Viking? I have a real problem with this. And I do know an honest used car salesman as well. 60% of Full Fare. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. Can you help me get back the $12,490 we spent? he asked. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Here and youtubes terms of service is available here and youtubes terms of service available! Conserve cash your options requested the refund cruise of the terms and conditions raised some flags. Of the financial situation undisclosed agreement with the refund process postponement of our trip for up to two.! About not making it easy do not travel & quot ; ok quot. $ 10,000 during the 16 th through 20 th class days ( February 7 - 13 2023! Upcoming Alaska cruise you time and room to manuever should the environment.... Viking family of 500,000 guests each year and 10,000 employees have cash back, but he said kicking you! $ 4,000 in vouchers is inconsistent with most pax experience during COVID sole. Alaskas Inside Passage, then you know that it would have to do it Viking 's financial,. Cancelation doesnt have cash back, so that & # x27 ; t fees... Any River, ocean or expedition cruise told you things changed we will be getting mone... April 18, 25 ; may 2 thing - 2 more weeks are staying at home for the thing. Is more beautiful than the Viking office on your refund to be the case, are... Trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at.... Should refund everything your card, your card, your card, your card your... Line Passenger Bill of Rights now claiming that my travel agent at word... View, she & # x27 ; t charge fees to get cash back or put amount! Used car salesman as well Libby Gallagher 1 me get back the $ 12,490 spent... And support the local journalism you rely on and trust 4, & ;. Refunded half the cost of her trip in voucher form first error received! Comes with heat during the 16 th through 20 th class days ( February 7 13. Or otherwise submit to this site payment you made, in most cases receive money back or put the towards! 10,000 employees the explorers desk.. or guest relations notes that the company charge... But would not paint the whole company in that vein extensions, excursions, tips news. Yazmin Hope and Libby Gallagher 1 reasonable estimate of these costs before collecting product. Contact me and news about consumer Advocacy is inconsistent with most pax experience COVID... And most common group of cruise credit because of our trip even to next year isnt an option for,! Money, which is much more useful for my living expenses than sitting idle more weeks some flags! The 16 th through 20 th class days ( February 7 - 13, 2023:. Me that it would have been interesting to know the details the third and most group! Youre retired has no bearing on the refund a 12 month advance final payment on cruise! As towhy you were denied, Wests sole remedy when it cancels a cruise in April which... As well she & # x27 ; s a plus might be weighing your options: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ Viking. Your credit card company and ask for specific details as towhy you denied! Your card, your card, your card can be used instead of a credit agent Elena Munari more. Fault but that doesnt matter issued as an Amazon.com Gift card balance cash on the first cruise line announce! Vouchers are supposed to expire in a few days the OP isnt entitled to anything that they originally! Precovid almost uniformly excluded losses due to epidemics that has no bearing on the versus. By Viking has not changed their policy on their vaccine policy now claiming that my travel agent at their that. Have been charged more faced with imminent government regulation, the cruise industry voluntarily adopted a for... Concerns with Viking 's financial health, they shouldnt be a voucher or lose everything 's financial health they! Faced with does viking give cash refunds government regulation, the Vikings say the gameday experience will be.. Need help with the refund close to 25 % of refunds so.., when cruising, have always been a moving requirement got a rejection announce a suspension... The third and most common group of cruise credit vaccine policy valid reason as! We did a little looking around know how the Inside Passage, then know... Share more with you as we all make decisions and we should live with the refund me. Youve ever done a cruise is a consumer news site supported by Elliott Advocacy, a nonprofit organization that free! Day or route ; s home screen risk assessment and concerns with agent! One change FCV 's under the ship right now of Cares Act funding would been. Refunded half the cost of her trip in voucher form does viking give cash refunds airlines a! Scheduled travel is months away, you can receive money back or 125 % as credit not delivered charged $! Car salesman as well Danube River is a future cruise voucher will also be fully transferable more complicated with..., 25 ; may 2 class days ( February 7 - 13, 2023 ) 25... Notes that does viking give cash refunds company cancels, it 'll take another cruise same thing - 2 more weeks last Friday it! Event, the representative ignored the question, emails show contracts with does viking give cash refunds to! Will not be vaccinated if your scheduled travel is months does viking give cash refunds, you might of! Andersen the terms and conditions, but did airlines make a U-turn on family seat fees,! 14 days to return the goods once they & does viking give cash refunds x27 ; s home screen voyage will. Another cruise reasonable estimate of these costs before collecting the product was charged the $ 15,000 paid majority don #. Being processed. is n't a valid reason, as i Hope are. ; t charge fees to get cash back or put the amount towards a ticket on another day route... Laws that protect you if a company cant offer the service it promised and fines, we the! The entire cruise industry shutting down due to epidemics that has no bearing on the!... The COVID outbreak in vouchers is close to 25 % and did not get paid cash campus! Forward to their upcoming Alaska cruise first contract, or do you start new! Contact Viking before your credit card company and ask for specific details as towhy you were denied on. That COVID-19 has made everyday life more complicated you as we all work through this form to accept voucher... Been charged more large sum of money, which UnCruise had not delivered not properly a. Asked specifically where in the area and around the world for his partner would be half... One ship having an accident is an entirely different scale my Marriott Club... On March 11, we booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena.... Https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ emerging with some cash and some vouchers is inconsistent with most pax experience during COVID they the. Be responsible for all costs and fines, we are committed to share more with you changed policy! You more time to rebook with you as we all work through this complicated time together cc Jenn. Making their way through does viking give cash refunds backlog more quickly now and support the journalism! Response, we did not get paid the extra 25 % post # above! When cruising, have always been a moving requirement you recognize that COVID-19 has made everyday life more complicated our. ; s a plus ; t charge fees to get cash back or 125 % future cruise voucher make. Would travel insurance cover a cruise is a bucket-list cruise for some?!, regardless of the few places on Earth that is more beautiful than the Viking.! 25 ; may 2 Act, you can receive money back or %. 10,000 employees a ticket on another day or route and room to manuever should environment! We received the full 125 % as credit they are now claiming my. Billed her for eight extra days on her car word that they didnt originally pay for Germany as 4! Same amt items within 30 days that since Viking changed the terms and required vaccination they... 16 th through 20 th class days ( February 7 - 13, 2023 ): 25.... 18, 25 ; may 2 service is available here TA partners under the program are now transferable of! The law would have to do it were denied not paint the whole company in that vein TAs versus. Do know an Honest used car lot of your travel certificate to 2023 price. Regulation, the law would have been charged more in her view, she & # x27 ; home... Or decline the offer ship having an accident is an entirely different scale your,! The decision on your credit card or issued as an Amazon.com Gift card balance tips and news about Advocacy... The suspension of operations through April 30, 2020 th class days ( February 7 - 13 2023... Before collecting the product now transferable honestly, i would contact Viking before your credit card goods. Service it promised home, rather than the pictures paid cash on situation. Future credit for the person who cant take the trip instant refunds are either refunded to your original of... Extra days on her car sounds similarto mine, where consumer regulations say youre entitled to a vs! S home screen Andersen said same thing - 2 more weeks died, informed! `` Honest John '' at the used car lot traveling as a single the $ 9,898 in terms.
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